Sales /Account Manager

Adrian R. Alvidrez

***************@*****.*** 562-***-**** La Habra, CA

EXPERIENCE

FEB 2023 – MAY 2024 – EGGE MACHINE CO, SANTA FE SPRINGS, CA ENGINE PARTS SPECIALIST

- Manage daily incoming customer sales and inquiry calls

- Daily cold calls and warm lead follow up

- Built relaƟonships with exisƟng customers

- Resolved customer problems and issues through invesƟgaƟve and troubleshooƟng methods.

- Processed new sales orders

- Applied research and analysis methods to compile engine kits based on customer needs. MAR 2018 – FEB 2023 – JOHNSON WINDOW FILMS, CARSON, CA SR. REGIONAL SALES REPRESENTATIVE

- Senior Sales RepresentaƟve and account manager for global window film manufacturer.

- Managed exisƟng customer accounts and established new business for Southeast U.S. region (9 States).

- Daily cold calling on average of 50-70 calls in order to establish prospecƟve new business opportuniƟes.

- Daily handling of customer orders and service calls.

- Provide customer service to exisƟng accounts to include order placement, problem solving, product educaƟon, shipment tracking and complaint resoluƟon.

CUSTOMER SERVICE REPRESENTATIVE

- Managed daily customer service calls received into call center.

- Data entry of new orders and new accounts into account management system.

- Assisted customers with new orders, account management and reconciliaƟon of billing. JAN 2012 – MAR 2018 – EUROPEAN COLLECTIBLES, COSTA MESA, CA BUYER/PARTS MANAGER

- Managed parts department and inventory for high-end classic luxury vehicle restoraƟon company.

- Managed daily orders of parts and supplies to ensure availability for mechanics, assemblers, and auto-body and paint departments.

- Responsible of coordinaƟng all parts to complete special restoraƟon projects and all daily jobs.

- Buyer and researcher of rare original parts for high-end restoraƟon clients.

- Developed and maintained relaƟonships with vendors to ensure quality materials, craŌsmanship, services and costs for all clients.

SKILLS ~ KNOWLEDGE ~ ABILITIES

- Proficient in desktop applicaƟons and operaƟng systems including Windows, Mac, iOS, MS Office ApplicaƟons

- Customer service and operaƟons pracƟces in various industries

- Research and analysis techniques. DemonstraƟng aƩenƟon to detail, accuracy, and thoroughness.

- Works well under pressure. Treats others with respect and consideraƟon. Accepts responsibility for own acƟons.

- CommunicaƟon: speaks clearly and effecƟvely, is thoughƞul, persuasive.

- Teamwork: pitches in and contributes to achieving group goals; supports everyone’s efforts to succeed; balances team and individual responsibiliƟes. Adapts to changes in work duƟes. EDUCATION

UNIVERSITY OF PHOENIX - BUSINESS ADMINISTRATION COURSE PLAN

- Completed 2 years of coursework in Business AdministraƟon. SANTA FE HIGH SCHOOL, SANTA FE SPRINGS, CA

- High School Diploma

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