Medical Records Customer Service
Resume:
Melissa Medeiros
Acushnet, MA 02743
*****************@*****.***
Energetic result-oriented receptionist eager to bring strong administrative skills to an office setting. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor. Experience
February 2021 - September 2021
Ciox - Health Information Specialist
● Took all incoming calls for medical records.
● Processed medical records in a timely manner.
● Opened all incoming mail.
● Fulfilled and checked the status of medical records for patient records using the Epic Healthcare system.
● Emailed, faxed, and scanned all records to patients.
● Followed HIPPA guidelines and maintained extreme confidentiality. June 2020 - November 2020
Compass Medical - Patient Access Representative
● Managed the check-in and checkout process for all patients.
● Managed scheduling of patient appointments and confirmed patient appointment times.
● Answered all incoming call center calls.
● Verified patient insurance information and collected all co-pays.
● Handled doctor messages in an organized manner.
● Followed all HIPPA guidelines in regard to patient information. January 2020 - May 2020
Comcast - Retention Agent
● Answered all inbound retention calls
● Helped resolve customer complaints
● Set up new customer accounts
● Saved existing customers from leaving
● Made customer service experience exceptional
August 2016 - January 2020
Sacred Heart Nursing and Rehabilitation Center - Receptionist
● Answered twelve line switchboards with efficiency.
● Greeted all visitors and resolved visitor issues.
● Extensive computer work using Microsoft Word.
● Monitored and updated all resident records.
● Organized and processed all incoming department mail.
● Assisted other departments when needed.
December 2006 - December 2007
Here’s Looking at You, Fitness and Life Coaching - Administrative Assistant / Receptionist
● Answered phone calls
● Scheduled appointments
● Filed, faxed, and input client data into online software
● Handled all monetary transactions including cash, credit, and cheques
● Kept the front desk clean and organized
August 2016 - January 2020
CVS Pharmacy - Cashier / Photo Specialist
● Exceeded customer service expectations and goals
● Handled all cash register duties including counting the cash drawer
● Kept front of store stocked with in-demand products
● Answered customer questions and concerns
Education
April 2020 - July 2020
Bristol Community College, Fall River, MA - Certificate in Administrative Medical Assistance September 2017 - March 2018
Bristol Community College, Fall River, MA - Certificate in Administrative Dental Assistance September 2002 - May 2007
Fisher College, New Bedford, MA - Certificate in Business Administration September 1994 - June 1998
Fairhaven High School, Fairhaven, MA - High School Diploma
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