Patient Care Coordinator
Resume:
Amanda Heathman
Warrensburg, MO *****
**************@*****.***
Work Experience
Patient Care Coordinator/Central Scheduling
Luxottica-Warrensburg, MO
February 2023 to Present
(16 months)
MAJOR DUTIES & RESPONSIBILITIES
Greet patients without delay.
Promptly answer the telephone in a friendly and courteous manner. Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments by phone.
Facilitate reminder calls to patients for appointment confirmation. Record and update insurance information and files. Protect patient rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determine both medical and vision insurance eligibility in accordance with patient's current plan coverage.
Ensure all office systems are maintained.
Maintain a safe working environment for all team members and patients. Maintain operations by following policies and procedures, reporting needed changes. Contribute to team effort by accomplishing related tasks as needed. Adhere to attendance and daily time keeping requirements. Adhere to all company policies and procedures.
Consistently maintain proper dress code.
Perform other administrative responsibilities as assigned by Practice Manager or as business needs. Optician
Luxottica-Warrensburg, MO
October 2022 to February 2023
(5 months)
MAJOR DUTIES and RESPONSIBILITIES
Custom fit glasses and precisely place prescription in lenses. Act as a leader in optical acumen and provide a voice for peers. Take and record measurements, adjust or fit eyewear correctly, thorough and exact in details; ensure finished eyewear meets standards and patient requirements. Explore the needs and priorities of patients by asking open ended questions. Assist peers with difficult or complex areas of product needs and prescriptions. Utilize practice tools and adhere to company policies and procedures. Anticipate problems; explore underlying reasons for patient issues; strive to develop long-term solutions to problems and ensure patients are satisfied and expectations are exceeded. Act quickly for resolution. Partner with management as necessary.
Possess the ability to multi-task, prioritize and manage time with competing priorities. Commit to delivery date and time, seek feedback and ask for referrals. Strive to achieve exceptional results on KPIs and competencies. Present, celebrate and educate at time of eyewear dispense. Take pride in practice appearance, show initiative to keep clean, attractive and organized. Secure and protect company assets within control.
Inform management of safety opportunities; demonstrate safe work practices. Possess a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
Adhere to company policies and procedure, including but not limited to discounting, promotions and inventory management.
Adhere to attendance and daily time keeping requirements. Adhere to all company policies and procedures.
Sell on your feet 80%-100% of the time.
Consistently maintains proper dress code.
Perform other duties as assigned by Practice Manager or as business needs. Warehouse Coordinator
PLZ Corp-Pacific, MO
May 2020 to October 2022
(2 years 6 months)
Efficiently and accurately monitor order reporting and preparation of certain documents. Advanced SAP skills in the areas of shipping and receiving Run daily SAP reports to ensure completion of all shipping and receiving transactions Help work with QC, customer service, material handlers and forklift operators to ensure customer satisfaction
Assist with and train new associates
Run and monitor the open order report; monitoring hard ship, export blocks & ship to arrive by dates Print d/note and T/O, select carriers
Prepare and print shipping labels and post bills
Verify d/notes through reporting; monitoring the open d/notes report Production Worker
PLZ Corp-Saint Clair, MO
June 2013 to August 2016
(3 years 3 months)
Responsible for volume/OEE of production line.
Led team of 4 Production Workers through daily activities to include changeover/setup, completion of production runs, and daily Gemba activities.
Integral team member to CAPA process to identify non-conformances and initiate root cause problem solving (RCPS)
Performed routine quality checks of products using SAP to document. Production Worker
PLZ Corp-Saint Clair, MO
March 2007 to May 2011
(4 years 3 months)
Responsible for volume/OEE of production line.
Led team of 4 Production Workers through daily activities to include changeover/setup, completion of production runs, and daily Gemba activities.
Integral team member to CAPA process to identify non-conformances and initiate root cause problem solving (RCPS)
Performed routine quality checks of products using SAP to document. Education
GED in General Studies
Parkton Institute - De Soto, MO
September 2017 to November 2017
Skills
• SAP
• Microsoft Office
• Logistics Management
• Team Leadership
• Organization Skills
• Warehouse Operations
• Communication
• Telephone Reception
• Quality Assurance
• HIPAA
• Freight Experience
• Packaging
• Shipping & Receiving
• Manufacturing
• Medical Scheduling
• Insurance Verification
• Quality Control
• Customer service
• Medical Records
Links
linkedin.com/in/amanda-heathman
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