Human Resources
Resume:
CHRISTOPHER L. HILL
***********@*****.***
Career Summary
A highly motivated Human Resources business partner with 25 years of Human Resource experience who possesses solid business acumen, strong influencing and negotiating skills and demonstrates excellent verbal and written communication abilities. My career experience spans across talent management, employee relations, compensation analysis, talent acquisition, and Reduction in Force. Qualifications
• Thorough knowledge and practical application of Human Resources disciplines including recruitment, management development, employee relations, organizational design and compensation
• Ability to work independently and strategize and build relationships with business partners
• Strong leadership, management, negotiation and communication skills
• Ability to determine key business needs, diagnose and address problems and monitor progress with initiatives and activities
• Ability to coach and effectively give feedback
• Proficient knowledge of Microsoft Office Products, PeopleSoft, ADP, WorkDay, PayCom, UltiPro, and Taleo, Google, and Slack PROFESSIONAL EXPERIENCE
Honor February 2022 – August 2023
Senior Human Resource Business Partner, Manager
• Oversaw a team of associates supporting the Care Professionals of an at-home elderly care agency with multiple direct reports.
• Managed the operational support for over 2000 employees regarding general HR information and all generalist enquiries.
• Worked directly with the LOA Coordinator to ensure all LOA requests were managed appropriately based on FMLA requirements. Following the processes that were established allowed the company to save significant cost related to unnecessary reinstatement costs, as well as saved employee costs for non-compliant leaves.
• Developed the performance management process for the employees, overseeing the Performance Specialists in the day-to-day function. This process saved the company money by ensuring that discipline was legally compliant, avoiding legal costs. It also ensured a positive outcome for the employees, giving them the opportunity to learn and develop. Managed the operational support for over 2000 employees regarding general HR information and all generalist enquiries.
• Served as consultant for HR Associates processing the day-to-day requests of our Care Pros. Ensured that the Care Professionals were treated as equal employees by addressing their concerns and ensure that the Care Pros were held to standards that made our company the best in its field.
• Oversaw all aspects of HR, including performance management, leave of absence administration, and employee relations. I was also a people manager, with HR associates, coordinators, and specialists reporting directly to me. My client base was approx. 2,000 employees. BH Management Services, LLC January 2019 – December 2019 (The 8thlargest property management company in the U. S.)
Director of Human Resources – West Region
• Plans, develops, organizes, implements, directs, evaluates, and continuously improves the organization's human resource function and performance for the effective management of the people resources of the organization. Reviews, analyzes, and makes recommendations for technology platforms and third-party providers that contribute to HR programs and solutions.
• Participates in the development of the department’s plans and programs as a strategic partner, from the perspective of the impact on people and translates those plans into Human Resource operational goals and procedures.
• Oversees and works with recruiting team to develop effective recruiting and staffing strategies and programs to identify, attract and hire the best talent available within and outside the organization for all positions within the company.
• Participates in the development of progressive and proactive compensation, rewards and employee benefits programs to provide motivation, incentives and satisfaction for effective job performance and employee retention.
• Maintains knowledge of employment policies, programs, laws and issues.
• Hires, trains, develops and leads the Dallas office HRBP, Recruiting, and office administrative team. BH Management Services, LLC August 2018 – January 2019 (The 8thlargest property management company in the U. S.)
Human Resources Manager
• Developed and administered various HR policies and procedures to ensure they remain current with changing laws and regulations.
• Planned, organized, and oversaw workload for the Dallas office team of HR Generalists and Dallas office administrative team. Coordinates workload and efforts with the Des Moines office team of HR Generalists; manages performance and development for all direct reports.
• Provided support to the HR Generalist team on legal issues regarding hiring and termination practices, and development of position selection criteria; handles escalated employee relations issues from onsite teams.
• Handled employee relations counseling, conducting employee investigations, training, and overall support for corporate support departments.
• Led regular meetings with the HR Generalist team and provided feedback to Director of Human Resources related to meeting discussions and suggestions.
• Ensured employee records are maintained to ensure compliance and mitigate risk; Ensured that policies and procedures are developed and implemented as per company guidelines.
• Established goals and objectives related to the daily department operations and work with HR Generalist teams to implement.
• Managed progress of department initiatives and works with Director of Human Resources and the Compensation and Benefits Manager to ensure successful completion/implementation.
• Implemented innovative approaches, policies and procedures for continuous efficiency improvement of the department. Heartland Payment Systems - Sales Division March 2015 – June 2017 (The 5thlargest credit card processor in the U. S.)
Director, Human Resources
• Coordinated and managed all HR functions for the Sales division (1600+ employees)
• Analyzed wage and salary reports and data to determine competitive compensation plan.
• Prepared personnel forecast to project employment needs.
• Provided directives advising department managers of company policy regarding equal employment opportunities, compensation, and employee benefits.
• Consulted legal counsel to ensure that policies comply with federal and state law.
• Developed and maintained a human resources system that meets top management information needs.
• Oversaw the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
• Studied legislation to assess industry trends.
• Wrote and delivered presentations to corporate officers or government officials regarding human resources policies and practices.
• Identified legal requirements and government reporting regulations affecting human resources functions and ensured policies, procedures, and reporting were compliant.
• Recruited, interviewed, test, and selected employees to fill vacant positions.
• Planned and conducted new employee orientation to foster positive attitude toward company goals.
• Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
• Advised management in appropriate resolution of employee relations issues.
• Responded to inquiries regarding policies, procedures, and programs.
• Administered performance review program to ensure effectiveness, compliance, and equity within organization.
• Administered salary administration program to ensure compliance and equity within organization.
• Administered benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.
• Conducted wage surveys within labor market to determine competitive wage rate.
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
• Prepares reports and recommends procedures to reduce absenteeism and turnover.
• Represents organization at personnel-related hearings and investigations.
• Contracts with outside suppliers to provide employee services. Heartland Payment Systems - IT Division May 2008 – March 2015 (The 5thlargest credit card processor in the U. S.) Human Resource Manager
• Coordinated and managed all HR functions for the IT division (400+ employees).
• Provided guidance and interpretation of policies, procedures, and various HR related reports; as such correlate to overall corporate objectives.
• Coached division management on matters of compensation (plans, budgets, forecasts, variance analyses) and employee relations
(recruiting, retention, managing organizational changes/separations/acquisitions, training and development, corrective/disciplinary strategies).
• Organized and facilitated “Performance & Talent Management Training” for the organization including directors, managers and employees for the purpose of driving consistency in the annual review process.
• Designed, implemented, and monitored success of IT Employee Referral programs.
• Created or approved all communications pertaining to the Division’s Line of Business.
• Conducted exit interviews, address employee relation challenges, and perform internal investigations when deemed necessary.
• Hired a recruiting staff the drove vendor cost down by over 50% for the IT division.
• Directed “Reduction in Force” meetings and due diligence procedures for the organization as needed.
• Partnered with Finance to provide accurate headcount/termination numbers directly tied to overall division expenses.
• Created and managed the Employee Referral Program for all of IT, which is now being considered across the organization.
• Created and managed the Internship Program for all of IT, which is now being considered across the organization.
• Partnered with local community college to create the Heartland Leadership Program.
• Created communication vehicle for IT Division including the “keeping you in the Know” email platform and the IT Quarterly Town Halls.
Alliance Data - Network Service Division October 2005 –May 2008 (A lead provider of Payment Solution Services in US & Canada, $2+ billion Assets)
Senior Human Resource Generalist
• Coordinated and managed all HR functions for Network Services’ division (325+ employees).
• Provided guidance and interpretation of policies, procedures, and various HR related reports; as such correlate to overall corporate objectives.
• Coached division management on matters of compensation (plans, budgets, forecasts, variance analyses) and employee relations
(recruiting, retention, managing organizational changes/separations/acquisitions, training and development, corrective/disciplinary strategies).
• Led 360 Degree Assessment process; gather and interpret results to assess training opportunities at each level of the organization, then subsequently create or approve developmental training solutions.
• Organized and facilitate “Performance & Talent Management Training” for all managers and exempt employees for the purpose of driving consistency in the annual review process.
• Conducted annual opinion surveys to identify key areas of concern and develop forward progression.
• Designed, implemented, and monitored success of Rewards and Recognition programs.
• Created or approved all communications pertaining to the Division’s Line of Business
• Conducted exit interviews, address employee relation challenges, and perform internal investigations when deemed necessary.
• Directed “Reduction in Force” meetings and due diligence procedures for newly acquired or disposed business unit.
• Supervised one Human Resource Generalist.
• Participated with business leaders to establish strategic organizational goals.
• Maintained client’s awareness, at all times, of HR initiatives, timelines, guidelines, and requirements (e.g. Employee Relations, Compensation projects, Training).
GE Capital (formerly CitiCapital, formerly The Associates) October 1998 – October 2005 (International Financial Service Provider – 35 countries, $232 billion Assets) Human Resource Manager - GE Commercial Finance Fleet Services (08/00 –10/05)
• Provided Human Resource support and management for 425+ employees.
• Provided counseling and guidance on policies, procedures and human capital reports as such related to employees and company objectives.
• Implemented and lead development and performance management training.
• Facilitated focus groups to address areas of concerns and develop action plans to address issues.
• Coached managers through a variety of issues including retention, salary planning, employee relations, employee development, disciplinary actions, recruiting, and organizational changes.
• Performed 360-degree assessments and created corresponding development plans.
• Facilitated harassment training, team building and conflict resolution sessions.
• Developed performance objectives to measure performance methodology for year-end measurement criteria for all employees during integration process.
• Revamped CitiCapital Human Resources internal website and created a new corporate wide service award program.
• Successfully completed Green Belt training and exams. Employment Manager – Transportation Division (10/99 –08/00) Human Resource Management Trainee – Transportation Division (04/99 – 10/99) Human Resource Representative – Transportation Division (10/98 – 04/99) Mervyn’s California July 1998 – October 1998 Team Relations Coordinator EDUCATION
• Master of Public Administration, Grambling State University, Grambling, LA, December 1997
• Bachelor of Science - Accounting, Grambling State University, Grambling, LA, December 1995
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