Customer Service Representative
Resume:
Jonathan Wiley
Kempner, TX
********@*****.***
To find a position where I can use the many, and varied skills that I have obtained in the banking & customer service field, to the full. I want to find a company that I can grow and learn from. Work Experience
Member Service Representative III
Navy Federal Credit Union - Killeen, TX
December 2019 to Present
• At Navy Federal I work both the teller side and the new accounts side
• Trained to listen to members and figure out the needs that line up best with our products and their needs
• Balance checks and cash at the end of the day
• Mortgage specialist (NMLS#2340544) Mortgage loan originator
• Licensed Notary
• Vault custodian
• Basic Atm specialist
Warehouse Manager, Purchaser
HMT Electric
January 2019 to June 2019
• Track All Tools In and Out of our Warehouse for Fleet and Jobs
• Send reports to all Foreman, and Field Managers
• Implemented new tracking system, using Milwaukee's New tool tracking system, implemented from scratch.
• Worked closely with Milwaukee, DeWalt, and other vendors
• Led a group of 4 employees and trained them in our new system.
• Created SOP for all aspects of the Warehouse
Tool Watch Administrator & Warehouse Assistant Manager Baker Electric
December 2014 to December 2018
• Track all tools In and Out of our Warehouse for jobs and Fleet trucks over 30k tools
• Send Reports and correspond with all Foreman
• Fine Tune Tool Watch Computer Program
• Created and Maintained Rental program for Tools which generated income for the company.
• Assist Warehouse Manager with multiple tasks
• Created new tracking system for tools
• Lead all audits of jobs and trucks
• Assisted and trained all in Tool watch functions
• Corresponded with all vendors while doing rentals Specialist
Loss Mitigation
November 2013 to April 2014
temporary assignment)
Caliber Home Loans
• Corresponded with Analyst & Underwriters
• Quality reviewed Freddie and In-house loans
• Maintained and filed all files for Loss Mitigation
• Mailed off correspondence to account holders
• Drafted and printed good faith letters
• Scanned, saved, and filed all modification agreements Closing Title & Redemption Specialist
Evictions
June 2009 to June 2012
Atlas Reo an outsourcer for Chase
• Corresponded with the Sheriff's office, Attorneys & Agents for updates, scheduled lockouts
• Reviewed real estate documents such as deeds, verified client income, reviewed HUD statements
• Received real estate contracts, e-mailed and called Closers
• Sent out real estate contracts, worked closely with CHASE and EMC representatives
• Ran monthly Compliance Reports and Audits
• Keep direct contact with F/C Attorney to keep asset file on track
• Opened assets in REO program
Asset File Reviewer
First Regional Bank
August 2007 to February 2009
Reviewed self-directed IRA accounts
Confirmed all investments where in compliance with Federal Laws Reported compliance issues
Contacted Clients to request needed documents
Monthly Compliance Audits
Letter Auditor
Short Pay
March 2007 to July 2007
temporary assignment)
Chase Manhattan Bank
Audited SPO letters in high volume
Worked with reps handling foreclosures and short sales with deadlines Contacted Attorneys and clients regularly
Customer Service Representative
Bank of Internet
November 2006 to February 2007
Processed wires, Customer deposits
Mailed out account agreements, and preformed fraud detection on new accounts Handled customer service emails
Scanned and recorded information into Bank network Education
High school diploma
Mt. Carmel High School
High school diploma
Miramar Community College
Skills
• I have 7 years of experience in the Banking field,including being a teller and a personal Banker. Plus over 10 years of customer service experience. I find it very easy to talk with people, making them feel comfortable around me. I am a team player, and love working in a fast paced environment.
• Shipping
• Shipping Receiving (1 year)
• Logistics
• Warehouse Experience (3 years)
• Warehouse Management (3 years)
• Warehouse Supervisor Experience
• Warehouse Distribution Experience
• Supervising Experience
• Order Picking
• Inventory Control
• Materials Handling
• Load & Unload
• Quality Control
• Procurement
• Financial services
• Banking
• Customer service
• Loan officer experience
• Fair Housing regulations
• Lending
• Cash handling
• Leadership
• Warehouse management
• Time management
• Supervising experience
• Basic math
• Sales
• Fraud prevention and detection
• Cash register
• Management
• Organizational skills
• Communication skills
• Negotiation
• Organizational skills
• Management
• English
• Phone etiquette
• Negotiation
• Customer relationship management
• Business development
Certifications and Licenses
Certified Notary Public
February 2021 to February 2026
Driver's License
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