Service Delivery manager

Kate Addo Ohene-Sakyi

**** *** **** ****

Woodbridge, VA 22193

Phone: +1-571-***-****

Email: ******@*******.*** / ******@*****.***

LinkedIn: Kate Addo Ohene-Sakyi

OBJECTIVE Motivated Service Delivery Manager with over 25 years of experience in recommending business improvements and promoting efficiency methods for cost savings. Seeking a new position where attention to detail, wide-ranging expertise, and leadership skills can be utilized effectively.

SUMMARY Business executive with a background in training and coaching peers to achieve project and personal goals. Reputable leader known for evaluating client needs and exceeding expectations with focused decision-making and a pleasant personality. A hardworking professional with exceptional customer service, multitasking, and time management abilities, dedicated to providing every customer with a positive and memorable experience.

EXPERIENCE Ambitionsskills Support and Logistics Services Ltd, International Travel and Tourism Ltd.

2014 - March 2023 Business Executive/Director

• Provide leadership and strategic direction for business operations.

• Evaluate client needs and develop solutions that exceed expectations.

• Train and coach employees to achieve project and personal goals.

• Ensure efficient service delivery and customer satisfaction. Virgin Nigeria/Virgin Atlantic

2003 - 2014 Service Delivery Manager

• Ensured SLA compliance and maintained service delivery quality standards.

• Developed and implemented strategies to improve customer satisfaction levels.

• Monitored team performance, identified areas for improvement, and provided feedback and coaching.

• Negotiated contracts with vendors to ensure cost -effectiveness of services provided.

• Created reports on service delivery me tricks, such as response time, resolution rate.

• Contributed to business growth through strategic marketing initiatives.

Ghana Airways Ltd.

June 1992 - 2003 Sales, Reservations, and Marketing

• Managed sales, reservations, and marketing functions.

• Provided customer service and handled inquiries.

• Ensured contract handing and operations for Airline handing companies.

EDUCATION GlobalNxT University Melbourne. Melbourne, Australia 2013-2016 MBA in Business Administration (Part-time) Focus on Travel and Tourism

Ghana Institute of Management and Public Administration

(GIMPA). Accra, Ghana

1996 Executive Certificate in Marketing (CIM)

International Studies College. London, UK

1988-1992 IATA Standard Diploma

IATA Diploma in Travel and Tourism

SKILLS • Goal-Oriented: Always aiming to achieve corporate goals and drive results.

• Project Management: Proficient in managing projects to timely and successful completion.

• Customer Service Training: Experienced in training and imparting the best customer service practices.

AWARDS • Best Sales Executive 1998, Ghana Airways

• Best Station On-time Departure 2013, Virgin Atlantic

• Best Aviation Tourism Institution 2016/2018

ADDITIONAL SECTIONS Hobbies: Listening to music, cooking, and traveling REFERENCES Available upon request

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