Night Auditor Front Desk

CHANNEN WHITAKER

Cordova, TN ***** · +1-618-***-****

**********@*****.*** · linkedin.com/in/channen-whitaker-803b4b164

Dedicated and detail-oriented night auditor with 5+ years of experience completing all night auditing functions. Skilled at cross-checking all revenues and expenses, crafting end-of-day-reports, and monitoring the accuracy of guests’ needs. Known for providing facility services to clients, fulfilling guests’ needs and requests, and conducting financial reconciliation.

EXPERIENCE

SEPTEMBER 2022 – PRESENT

NIGHT AUDIT SUPERVISOR, WESTIN HOTEL BY MARRIOTT – MEMPHIS, TN Process all payment types such as room charges, cash, checks, debit, or credit. Process all check outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

NOVEMBER 2019 – SEPTEMBER 2022

LEAD NIGHT AUDITOR, HOMEWOOD SUITES BY HILTON – GERMANTOWN, TN Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Creating invoices, bills and checks for vendors, employees and contractors Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed by employees in all departments Answering calls and queries related to potential booking

NOVEMBER 2017 – NOVEMBER 2019

HOUSEMAN/HOUSEKEEPING, APERION CARE – CAIRO, IL

Ensure that work/cleaning schedules are followed as closely as practical Report all accidents/incidents to your supervisor, no matter how minor they may be Coordinate daily housekeeping services with nursing services when performing routine cleaning assignments in resident living and/or residential areas Clean, wash, sanitize, and/or polish fixtures, ledges, room heating/cooling units, bathroom fixtures etc. Clean floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting etc. Discard waste/trash into proper containers and reline trash receptacle with plastic liner Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator Follow established safety precautions when performing tasks and when using equipment and supplies Follow proper techniques when mixing chemicals, disinfectants, and solutions used for cleaning. Refer to manufacturer’s instructions when necessary Use appropriate personal protective equipment and supplies when handling infectious materials and/or hazardous wastes or chemicals Performs other duties as assigned

JULY 2015 – NOVEMBER 2017

FRONT DESK AGENT & NIGHT AUDITOR, HILTON GARDEN INN & SUITES – CORDOVA, TN Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms. Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities. Register guests, assign rooms, & issue room keys. Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios. Reconciles departments to balance accounts

NOVEMBER 2011 – JULY 2015

SHIFT LEADER/CASHIER, DUNKIN DONUTS – LAKELAND, TN

Cashier primary responsibilities include operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Assist the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines. Responsible for monitoring performance/customer service of employees. Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service. Complete weekly food and paper inventory. Maintain all databases, and POS systems, ensuring that they are up to date. Assist in the daily cash management functions.

EDUCATION

OCTOBER 2023 TO PRESENT

B.B.A. IN BUSINESS ADMINISTRATION AND INFORMATION TECHNOLOGY, STRAYER UNIVERSITY-TENNESSEE – CORDOVA, TN

DECEMBER 2006

HIGH SCHOOL DIPLOMA, CAIRO HIGH SCHOOL

SKILLS

• Front desk operations

• Closing processes

• Report Generation

• Audit coordination

CERTIFICATIONS / LICENSES

Food Handler Certification

Pallet Jack Certification

• Conflict resolution • Effective communication • Organization Leadership • Time Management

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