Customer Service Data Entry

Tenequa Dotson

***** ***** *****

214-***-**** Mesquite, Texas 75180

Objective

To maintain a position where I will be able to maximize my skills in excellent leadership which includes organizing, problem solving, reconciling and, great customer service.

Core Competencies

Accounting Procedures

Accounts Receivables

Word Processing/Spreadsheet

Accounts Payable

Purchase Ordering

Inventory

Customer Service

Data Entry

Proficient with Microsoft Office (Excel, Word, Outlook Power Point), PeopleSoft, AS400, Oracle, SAP, White Plains, QuickBooks, ADP, Microsoft QuickBooks, and Ceridian.

Professional Experience

Southern Glazers, Dallas, Texas 2013-Present

Accounts Receivables Specialist

Apply all payments to customers’ statements and reconciled customer accounts.

Assured that the Cash Balances on the General Ledger and the Bank are reconciled at all times.

Worked with Management on misapplied funds on customer account for resolution to satisfy customers and accounting.

Process High Volume of Invoice payments, Cash Deposits, Bank Wires, as well as ACH payments.

Researched and corrected account discrepancy and missing payments.

Prepared detail reconciliations for account adjustments, settlements, credits/debits, overages, and returned NSF checks.

Entered and post reconciled batches in system for all divisions.

Participated in ongoing process improvements and ideas to improve the efficiency and productivity in policies and procedures in Customer Receivables Department.

Review and process customer applications for credits in Proof.

Perform other job-related duties as assigned.

Rexcel, Addison, Texas 2008-2013

Cash Application Clerk II

Accurate and timely posting and reconciliation of customer payments, credits and adjustments utilizing Oracle in batches of 50 including cash, credit card and lock box transactions.

Balance cash receipts

Preparation of month end tax exempt accounts reports.

Research and file accounts at month end and compile data on an Excel spreadsheet for quick future access.

Processing credit memos under $10 based on sales order adjustments, tax, freight costs and unearned customer credits.

Assist the Billing Department by sharing information about the customer history.

Documentation of all completed processes on customer’s accounts in a Report Journal.

Unapplied Cash Posting (Million-dollar accounts)

Strong 10 key, and SAP

Federal Reserve Bank, 2002-2006

Accounting Clerk, Vault Inventory Clerk)

Performed various positions in Accounting, Payroll, and Inventory Departments at above companies.

Received customer’s payments and applied payments to customer accounts in SAP.

Prepared detailed reconciliation for accounting discrepancies.

Created and mailed invoices in AS400, Oracle, SAP, and PeopleSoft.

Calculated volt currency using ADP, Ceridian, and SAP.

Created monthly billing to vendors and customers.

Coded invoices for data entry.

Sorted and distributed mail for Underwriters to review.

Performed inventory audits for cash vault.

Maintained Computerized Fleet Analysis (CFA) for warehouse managers to forecast shipments.

Generate reports as requested.

Paid expense reports for Accounts Payable department.

General Accounting duties.

Education and Certification

Prairie View A&M University Prairie TX 1999-2002

Candidate for Associate Degree in Communications

Southwestern Houston TX 2005

Certified in SAP

W.W. Samuel High School Dallas 1995-1999

High School Diploma

Available Upon Request

Contact this candidate