Customer Service, Conflict Management, Organization, Sales Management
Resume:
Reyonna Simmons
St. Louis, MO *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Walmart - St. Louis, MO
November 2023 to April 2024
• Preparing patient prescriptions
• Receive prescription requests
• Pricing prescriptions
• Determining potential drug interactions
• Interacting with patients
• Managing pharmacy inventory
• Processing medical insurance claims for medications
• Ensuring medications are properly stored
• Packaging and labeling pill and prescription bottles
• Taking part in administrative tasks
Security Guard
PSI Security Service - Marietta, GA
February 2023 to April 2023
• Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
• Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
• Controlling the entrance and departure of employees, visitors and vehicles according to protocols
• Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
• Providing detailed reports on daily activities and any incidents that may have occurred to management
• Testing security systems and, if needed, operating X-ray machines and metal detectors
• Using provided communication devices such as two-way radios in a clear and concise manner Caregiver
Abundant Life Home Health - Roswell, GA
July 2022 to January 2023
• Assess and chart observations of the patient’s condition at each visit.
• Complete evaluation tasks, including reviewing medication and vital signs.
• Administer Physician-prescribed medication.
• Dress or redress wounds and assess the healing progress.
• Provide education to patients and families on proper home health care procedures and strategies.
• Coordinate with Physicians, Physical Therapists, Occupational Therapists and other individuals in the patient’s care plan.
• Keep the patient comfortable through palliative care.
• Recommend tools or devices that may improve the quality of life for the patient. Package Handler
FedEx Ground - Kennesaw, GA
March 2022 to June 2022
• Sorting packaging and routing them correctly.
• Loading packages into the FedEx vehicles.
• Ensuring to handle packages safely at all times.
• Scanning packages to make sure they are tracked correctly.
• Working with management to resolve any safety-related issues Cashier/Customer Service
B P GAS STATION - Marietta, GA
August 2021 to February 2022
• Operate the cash register and process customer payments
• Provide excellent customer service and resolve complaints
• Restock the store as needed
• Ensure all store policies and procedures are being followed
• Maintain a clean and orderly work area
• Monitor the store for shoplifters and report any suspicious activity
• Balance the cash register and report any discrepancies Retail Sales Associate
Finish Line - St. Louis, MO
December 2018 to July 2019
• Helped customers by answering questions and locating merchandise.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Calculated pricing, applied discounts and collected payment to process transactions. Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Completed all assigned training to stay updated on important policies and procedures. Recruited, hired and trained new staff to develop with excellent product knowledge
• Followed all company policies, rules and procedures to promote company goals and maintain safety.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. Team Member/ Cashier
Taco Bell - Saint Louis County, MO
September 2017 to October 2018
• Recorded customer orders and communicated clearly to confirm each order. Kept customer and food preparation areas clean and well-organized.
• Completed opening, closing and shift change tasks following company guidelines. Made and served coffee, tea and fountain drinks.
• Mastered point-of-service (POS) computer system for automated order taking.
• Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
• Quickly and efficiently processed payments and made accurate change.
• Served orders to customers at windows, counters and tables.
• Reviewed contents on food trays to check complete order.
• Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
• Measured ingredients required for specific food items to reduce waste.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Verified orders and bagged items for easy transport.
• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Completed side tasks by restocking condiments and cleaning refrigerators.
• Promptly reported complaints to supervisor for quick, efficient resolution.
• Cleaned food preparation areas, cooking surfaces and utensils. Education
High school diploma
St. Louis, MO
Skills
• OTHER SKILLS AND INTEREST
Skills:
• Food preparation
• Customer service (7 years)
• Retail sales (3 years)
• Home healthcare (1 year)
• Security guard (Less than 1 year)
• Caregiving
• Conflict Management
• Cash Handling
• Pharmaceutical sales
• Communication skills
• Organizational skills
• Administrative experience
• Memory care
• Property management
Languages
• English - Fluent
Certifications and Licenses
CPR Certification
Present
Driver's License
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