Customer Service Continuous Improvement
Resume:
KEILAN
MOORE
****.*******@*****.***
Webb City, MO 64870
CONTACT
SKILLS
• Behavioral Management
• Documentation
• Incident Reporting
• Basic Housekeeping
• Mobility Assistance
• Care Plan Adherence
• Meal Preparation
• Greenhouse operations
• Record keeping abilities
• Pest management
• Equipment maintenance
• Decision-making abilities
• Attention to detail
• Plant genetics expertise
• Problem-solving aptitude
• Time management abilities
• Nutrient management
• Continuous improvement mindset
• Quality control measures
• Staff Management
• Stonework
• Hardscape Installation
• Lawn Aeration
Proven professional with diverse experience, from caregiving at Positive Achievements to managing a cultivation facility and excelling in landscape design. Demonstrates exceptional problem-solving aptitude and customer service skills. Achieved continuous improvement in care quality and landscape project success, showcasing a commitment to excellence and client satisfaction.
PROFESSIONAL SUMMARY
Caregiver
Positive Achievements, Webb City, MO
Packager
The Source, Joplin, MO
EXPERIENCE
May 2023 - Present
Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
•
• Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
• Assisted residents in activities of daily living to maintain health and dignity. Maintained a clean environment for patients by following proper infection control protocols.
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Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
•
Provided compassionate care to elderly patients, adapting to their individual
• needs and preferences.
• Prepared meals according to client dietary requirements. Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
•
Developed meaningful relationships with clients, understanding their personal
• stories and daily routines.
Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
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Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
•
• Responded quickly to emergency situations and provided necessary first aid.
• Responded to resident dining needs and assisted with feeding. June 2022 - March 2023
Established good working relationships with co-workers through open communication and collaboration when needed.
•
• Handled packaged material safely to avoid damage.
• Customer Service
• Chemical Application
• Residential Landscaping
• Lawn Care
• Landscape design
• Jobsite Safety
• Grounds Maintenance
• Commercial Landscaping
• Soil preparation
• Project presentation
• Heavy Lifting
• Planting flowers and bushes
• Project Management
• Preparing client sketches
• Lawn and Grounds Maintenance
• Weeding and edging
• Organic Practices
• Hedge walls
• Project Scheduling
• Tree and Shrub Planting
• Weeding gardens
• Project estimation and bidding
• Transplanting and potting plants
• Garden maintenance
• Multitasking Capabilities
• Glazing Expertise
• Waste Reduction
• Pastry Decoration
• Time Management
Lanscaper
Berry Landscaping, Carthage, MO
Online Shopper
Walmart, Carthage, MO
Donut Maker
Hurts Donuts, Joplin, MO
Inspected finished packages for correct labeling and product codes prior to shipment.
•
Designed nutrient recipes tailored specifically towards each strain of cannabis
• being grown.
Demonstrated ability to troubleshoot issues related to equipment malfunctions or system failures quickly and effectively.
•
Successfully managed cultivation facility with up to 5, 000 plants, ensuring compliance with local regulations and state laws.
•
Organized post-harvest activities such as drying, curing and trimming processes
• efficiently.
May 2014 - September 2021
• Shoveled, spread, and leveled soil, gravel, and stones. Operated a variety of equipment including mowers, tractors, edgers, blowers, trimmers, hedge clippers, aerators and sprayers.
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• Utilized power mowers, tillers, and trimmers to maintain landscaping.
• Cared for established lawns by mulching, aerating, and weeding.
• Used shears, pruners, or chain saws to prune and trim trees and shrubs.
• Planted trees, bushes, and flowers to beautify grounds. Demonstrated excellent communication skills when interacting with clients, colleagues and supervisors.
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Applied mulch and other organic materials to support garden and landscape growth.
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• Answered questions regarding care and general knowledge of landscape.
• Built retaining walls, fences, and walkways.
May 2020 - June 2021
Provided timely feedback to customers regarding order status and delivery information.
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• Successfully managed online shopping orders with accuracy and efficiency. Developed strong customer service skills while assisting customers with their online purchases.
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Built relationships with customers by providing helpful advice on product selection and availability.
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February 2017 - January 2019
Assisted customers with orders, answered questions about menu items,
• provided suggestions when requested.
Created dough, fillings and toppings for donuts while using gloves and proper sanitary equipment.
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Managed time efficiently by completing tasks quickly while still adhering to quality standards.
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Cleaned work surfaces, utensils, dishes and equipment regularly to maintain a
• clean working environment.
Swept, mopped and vacuumed floors after closing, confirming clean workspace for morning staff.
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• Followed food safety guidelines during preparation and storage of food items. Refilled restaurant supplies for customers and food products for other
• employees.
Decorated finished doughnuts with glazes, toppings, and icings to customer specifications.
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• Stocked shelves with freshly made donuts throughout the day as needed. Communicated with customers about donut ingredients and flavors to provide
• accurate information.
• Inspected kitchen equipment on a daily basis for proper functioning conditions.
• Ensured accurate record keeping of supplies used for inventory purposes. Took orders from customers and relayed information to kitchen, promptly
• fulfilling requests.
Contact this candidate