General Manager Customer Service
Resume:
Amanda Scappaticci
Full Charge Bookkeeper
*.***********@*****.***
OVERVIEW Accomplished Office Manager/Full Charge bookkeeper with 15 years customer service, a wide variety of business and office responsibilities including, HR (conducts new hire orientations, payroll, benefit administration, employee relations, and personnel file management using various applicant tracking systems.) Facility maintenance
10 years of AP/AR.
2 years of purchasing
10 years’ experience in recruiting / account management, Strives in a fast-paced, high-volume environment.
Excellent communication, interpersonal and result driven. Proven ability to build and maintain strong working relationships with clients to positively Impact company.
EXPERIENCE 4 Star
Lighting and
Electric
11/2022 - pres Full Charge
Bookkeeper/Scheduler
Maintain sale records
Deposit sale receipts daily, with trips to the bank as necessary. Match vendor invoices with Purchase Orders for payment Process payments on accounts, make adjustments to accounts as needed.
Respond to telephone inquiries and assist in solving questions related to the status of vendor accounts.
Billing/invoicing, filing, scanning and other administrative functions. Provide excellent, considerate customer service, assist customer accounts with any billing questions (e.g., produce statement copies, invoice/credit copies, basic balance information, etc.). Order and maintain office supplies.
Answering incoming calls and routing the call to the appropriate person or department.
Maintain and file business records as needed.
Assist in the preparation of various reports.
Ensure strict confidentiality of financial records. Understand and adhere to organizational and department policy and procedures.
Perform miscellaneous job-related duties as assigned Invoicing
Credit Card Processing (Square)
Accounts Receivable and Accounts Payable
Marketing/Advertising Campaigns (with Owner)
Bank Reconciliations
Applying for Electrical Permits Manually/Online
Historic New
England
(contract)
4/2022 - 10/2022 Accounts Payable
Accountant
Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
Reconciling processed work by verifying entries and comparing system reports to balances
Maintaining historical records
Paying employees by verifying expense reports
Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance
Preparing analyses of accounts and producing monthly reports Continuing to improve the payment process
RGC
Millwork/
Hour
Construction
11/2017- 04/2022 Bookkeeper/ Office
Manager
Skills: Facility Management (FM) · Purchaser · Bank Reconciliation · Accounts Receivable (AR) · Accounts Payable · QuickBooks Entry and management of bookkeeping records using the designated software tools. (Currently QuickBooks)
Customer invoicing & statements, credit card transactions and bank reconciliation.
Monitor of accounts receivable to maintain job costs and budget. Oversee all Accounts Payable reviewing, recording, and paying invoices, receipts, and expenditures using QuickBooks and other systems Monitor price increases per vendor
Administer weekly payroll for 25 employees
Manage expense account system and process reports monthly. Cross training on quote generation, order entry, order tracking, and shipping to support the team.
Be the point person for maintenance, mailing, shipping, and errands and oversee the provision of housekeeping and all facility maintenance services to keep the office clean and safe and appliances in working order Oversee tracking of general attendance including vacations, personal days, sick days, and holidays
Reconciles select accounts monthly.
Coordinate recruiting efforts and support onboarding of new team members.
Onboarding and off boarding which includes requesting equipment setup and system access manage onboarding paperwork and the processing of new hires and staff transitions
Create onboarding plans and educate newly hired employees on HR policies, internal procedures, and regulations
Implement and organize human resource management policies and procedures, including CORI policy/records, posters, trainings, DOT, OSHA, LABOR LAW etc.
Workers' comp and general liability audits yearly
Ensure the smooth day-to-day operation of the office Develop office policies and procedures, and ensure they are implemented appropriately
Track office/warehouse including ordering supplies, coordinating deliveries, and managing vendor contracts
Set up, track, and update engineering projects in the company’s excel project management system
Prepare, pack, and ship packages as well as collate and deliver company mails
Ensure compliant time and labor reporting
Maintain complete and accurate staff personnel files Serve as the point-person for all human resources-related communication with staff, maintaining a 2-business day response time Documenting procedures and processes
Occupational safety procedures OSHA/ DOT
Assist project managers with any additional duties Suggest new procedures and policies to continually improve efficiency of the HR department and organization, and to improve employee experience Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies
Oversee IT support for the team, database updates, security issues, email accounts and ensuring training and maintenance
Responsible for Employee Relations; from investigation to working with management to find resolutions.
Improved employee engagement and retention through Succession Planning and Employee outings and team building
Cross training on quote generation, order entry, order tracking, and shipping to support the engineering and project management team. Be the point person for maintenance, mailing, shipping, and errands and oversee the provision of housekeeping and all facility maintenance services to keep the office clean and safe and appliances in working order Workers comp and general liability audits yearly while Performing month- end closing and process yearly 1099's
Track office/warehouse including ordering supplies, coordinating deliveries, and managing vendor contracts
Set up, track, and update engineering projects in the company’s excel project management system
Upgraded compliant time uploaded to website and labor reporting with new system in place TOTALPASS P600
Upgraded water system to full cycle osmosis for cleanliness and overall savings
IT support for the team, database updates, security issues, email accounts and maintenance on internal server
Support for 2 mountain Fiest dogs
Facility maintenance-
Serve as the primary point of contact for building incidents / repairs Responsible for OSHA training and for hazardous communication standards
DOT training relating to shipping, container specs, labels, handling hazardous material
Assist in the oversight and development of the facility operating budgets, proactively track variances and manage within targets of approved budgets Schedule and perform routine preventative maintenance and service for shop equipment
Responsible for overall care and condition of office space and warehouse space.
Operations include, testing smoke alarms, checking fire extinguisher and safety equipment throughout facility.
Coordinated and responsible for the PPE equipment updates throughout the facility
Conduct quarterly and annual inspections of units, equipment, amenities, common areas, and grounds.
Responsible for making sure all vehicles are up to code and compliant with MASS DOT
Monitored and implemented OSHA Guidelines for simple safety requirements (safety glasses, steal toe boots, ear protection etc.) Responsible for all incoming vendors safety programs. Purchaser:
Purchase raw and finished items for Manufacturing. Responsible for purchasing materials, parts and supplies while obtaining and evaluating bids from outside contractors.
Create purchase orders for the material bought process order acknowledgments to update purchase orders.
Quote material off material order forms from engineering with different vendors.
Sourcing out materials.
work with vendors to negotiate discounts/payment terms, and purchase orders.
Working off excel spreadsheets to purchase materials and keep track of purchase orders and delivery dates of products.
Creating ship memos for returned products and working with suppliers on setting RMAs/RGAs.
Works with an online purchasing system.
Process and submit invoices for payment.
Tracks and returns products/equipment
EDUCATION Bachelor of Science, Business Management: Marketing, 2009 University of Massachusetts Lowell: Lowell, MA
Lowell Academy Hairstyling Institute July 2015 Commonwealth of MA Div. Of Professional Licensure: Registered Cosmetologist New Look Laser College: 2019 Certified Laser Specialist, Laser Safety Officer, Advanced laser removal training Q-switched YAG laser Non ablative
Certifications: TIPS, SERV Safe, Allergen awareness, Crowd control, CPR, First Aid, Barbicide Certified, Blood Born Pathogen, SoftTAP, Risk & Safety coordinator.
Commonwealth of MA Notary Public EX. Feb 20, 202
SKILLS Technical Skills: MS Office Suite (Excel, Word, PowerPoint) Adobe Photoshop, QuickBooks, Quicken, HairMAX
Point of Sale: Micros, Focus, Aloha
Recruiting/Human Resource Tools: Winsearch, Cosmos, BullHORN, Cobroke, Linkedin/Recruiter, Facebook, Twitter, Google, Indeed, Dice, Monster, Microsoft Dynamics CRM, NLE Foundation Training, Millwork, Electrical, Scheduling, Maintenance
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