Customer Service Adminstrative Assistant
Resume:
BRITTANICA G. SAMMONS
*** ***** ***** ******, ** 29506
**********.********@*****.***
OBJECTIVE
Contribute to a dynamic environment that offers empowerment, extensive challenges and growth opportunities by utilizing my education, customer service, attention to details and problem-solving skills, while being optimistic in a fast paced ever changing society.
EXPERIENCE
04/2021- Present
SHERER DENTAL LAB RECEPTIONIST
Greet and welcome Doctors and Patients when they come into the lab.
Control switchboard, transfer calls to the appropriate areas of the Lab.
Make outbound calls to follow when cases will arrive.
Schedule new applicants on the calendar to come in for job interviews, and pass out job applications.
Fax, email, and make copies of reports.
Keep front Receptionist area clean and organized.
Send Lab Couriers to the appropriate areas when Doctor’s offices need cases to be picked up.
Image Doctor’s offices prescription sheet
Follow all safety measures, control all access to the Lab entering and leaving and alarms, and open and closing procedures on a daily basis.
07/2017 – 12/2019
CUSTOMER CLAIMS SPECIALIST, Allstate IBM Drive Charlotte NC
Exceptional customer service skills
Prioritizing different work activities, team engagement, learning activities.
Assist Leadership with duties to ensure safety, and security with customers, also development of rules, regulation policies and procedures for the overall Express Office.
Member of the RCPS (Root Cause Problem Solving) Escalation Team. Developing strategies to improve the overall claims experience.
Build long term relationships with customers in person and by phone. Showing empathy and outstanding quality.
Effectively communicate with customers in order to resolve escalate issues, Improving customer relationships.
Implementing new technology ideas that will help with the overall claims experience, making it fast, fare, and easy.
Identify opportunities and initiating business development meetings, resulting in collaborative problem-solving plans of actions.
03/2012 – 02/2017
TELLER: Wells Fargo Bank Kannapolis NC
Delivered prompt and accurate customer service
Enhancing and building relationships and partnerships with customers.
Experience in processing complex transactions and performing extensive research.
Assist in morning huddle to improve in team development and product knowledge activities.
Display strict attention to detail when performing customer transactions
Establish new customer accounts including checking, savings, line of credit and loans.
Demonstrated successful sales exceptions that exceed personal and store sales goals.
Responsible for completing daily, weekly, monthly and quarterly retention files to store management.
SKILLS
Five years of experience in Financial Retail Banking
Outstanding time management, flexible adaptability when working under pressure
Excellent communication skills both written and oral.
Deliver outstanding service to customers and clients on the phone or in person
Understanding team dynamics and encourages good relationships.
Capable of working independently or with group
Exceptional leadership
Strong ability in coaching and developing team members.
Proficient and fluent in ms office, word, excel, power point, internet research marketing, advertising and search engines.
Excellent organizational and creativity skills.
EDUCATION
08/2010-04/2013
COSMETOLOGY DEGREE, EMPIRE BEAUTY SCHOOL CONCORD, NC
SALON BUSINESS MANAGEMENT, HAIR, NAILS, ESTHETICIAN
08/2000-05/2004
HIGH SCHOOL DIPLOMA, CONCORD HIGH SCHOOL CONCORD, NC
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