Call Center Service Representative
Resume:
CONTACT
EDUCATION
SKILLS
Courtney Kaufer
WORK EXPERIENCE
********-*******@*******.***
Peoria, AZ
Patient Service Representative
Connected with patients in a high-volume call center managing and tracking replenishment of CPAP/BPAP supplies.
Recognized prescriptions, order history, current orders and ensured future orders were accurate and timely.
Acted as liaison between customers and physicians of many local branches to ensure assistance with machine setup and necessary supplies.
Preferred Homecare, 2018 - 2019
Permitting & Production Assistant
Executed 15-20 permits per day which involved checking products receivables, inventory, submitting orders and obtaining customer signatures.
Collaborated consistently in a call center, project quality, accounts receivable, and HOA entities of company.
Tracked and communicated with multiple outside entities and direct customers for project status updates and initiated reprieve for any escalations.
Partnered with city officials and managed any needed updates through city portals based on company and city policy.
Florida Window & Door, 2019 - 2024
PRODUCTION ASSISTANT
Project Management
Account Reconciliation Expert
Fluent in City & Public Policy
Problem-Solving
Computer Literacy
Oral & Written Communication
Conflict Resolution
Strategic Planning
Time Management
Insurance Claim Specialist
North Canyon High School
2016
REFERENCES
Upon Request
Claims Specialist
Researched medical claims for payment and denials. Liaison for claim inquiries to submit and reprocess with necessary coverage and patient history.
Documented appropriate records per policy while maintaining call volumes.
Ensured exemplary compliance following company and federal policies ensuring procedures and guidelines determined clear compensation. Rose International (Aetna), 2017 - 2018
Customer Sales Representative
Inbound/Outbound calls connecting high-profile clients for sales consultations.
Built a strong database of potential clients and supervised proper connections between sales team and outside entities for collaboration on projects.
RM Factory, 2017 - 2018
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