Customer Service General Manager

Tara M Hancox

*** ****** ***. ******, ** ***** ***************@*****.*** 724-***-****

Summary

As the General Manager for a Fortune 500 retail store, I play a vital role in overseeing the overall operations, profitability, and success of the store. My primary responsibilities are to lead and manage a team of employees, develop and execute strategic plans, and ensure exceptional customer service to drive sales and achieve business objectives

Objective

To obtain gainful employment and represent that company professionally.

Experience

Store Manager

Dollar General Sharon, PA. November 2022 to current

I run the day to day operations. I increased sales by 20% in the first 2 months I took over and lowered shrink continuously . I’m responsible for all hiring, payroll, training, inventory, deposits, setting the store to mag specifications, keeping all employees compliant with safety and training videos, unloading weekly trucks, and reporting weekly and monthly departmental reports. Four months after my promotion my store was customer ready certified for the first time in 5 years. When I was hired I knew this was a problem store, I accepted the challenge and succeeded.

Rite Aid Sharon, PA. October 2021 to November 2022

Assistant Manager

As the Assistant Manager my responsibilities included maintaining the day to day operations. I was responsible for deposits, inventory, ordering and schedules. After 6 months I was accepted into the MIT, manager in training, program to learn how to run my own store.

Quality Inn Hermitage, PA Nov 2017 to May 2020

Front Desk Agent

The General Manager offered me a job after seeing my ability and drive to sell at Big Lots. She was impressed by my promotion of the rewards program and needed someone to do that with their program. I not only boosted sign-ups but made our hotel the highest in new customer rewards.

Big Lots Hermitage, PA

August 2015 to January 2022

Head Customer Service Rep

I am the best customer service rep in my district. I win all employee contests for reward sign ups, charity donations, credit card applications and customer surveys. I maintain a clean work area while putting customers first. I am the only employee who greets customers, answers the phone promptly and with the correct greeting and checks on customers as they are leaving. I make more sales than my coworkers because I go above and beyond helping people. If I see someone leaving empty handed I not only tell them goodbye but ask if they need any help. I care about my job and give my all everyday.

Marco’s Dry Cleaner’s Hermitage PA Sept 2014 to July 2015

Manager

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Addressed and corrected sales staff communication issues in a tactful and effective manner. Increased sales through advertising, contacting old clientele and running promotions. The owner's lease was up July 1st 2015 he gave the employee's one week's notice that he wouldn't be moving and was closing the business.

Paxton’s Lunch Greenville PA Nov. 2011 to July 2014

Server

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Helped with inventory, scheduling and daily deposits.

Aaron’s Sales and Lease Hermitage PA June 2010 to Aug. 2011

Customer Service Rep

Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company products and services. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Processed order forms effectively and efficiently. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Maintained the sales floor and computer merchandise program installation. I was the leader in sales in my district.

Panera Bread Hermitage PA Oct. 2006 to Oct. 2010

Manager

Successfully managed the activities of multiple team members. Created training manuals targeted at resolving even the most difficult customer issues. Improved service quality and increased sales by developing a strong knowledge of company products and services. Won all employee contests for selling new items. Provided detailed monthly departmental reports and updates to senior management, and handled day to day operations.

Contact this candidate