Accounts Receivable Customer Service
Resume:
Lisa LeGrand
Senior Credit and Collection Analyst
Summary Over 18 years’ experience working in multiple departments; credit and collections, accounts receivable, customer service and billing. Devoted and loyal team player working with fellow employees and upper management to delivering quality work.
For the last 20 years I have maintained a DSO average of 90% or greater Experience 03/2023 – Present USFoods
Senior Credit & Collection Anylist
Duties Consisted of:
• Analyzing and assessing the creditworthiness of account/customer using external credit risk management tools/reports, including but not limited to DNB
• Create and maintain AR credit history files on collection activity and accounts receivable status
• Daily review of customer invoice aging reports to identify outstanding debts
• Researching and resolve account disputes and billing discrepancies
• Ensure invoices are paid within terms
• Contact customers regarding any past due invoices and/or claims/discrepancies, while maintaining the customer relationship.
• Encourage timely debt payments
• Identifying bad debt or financial exposure
• Implement viable solutions for high-risk customers that seek to meet the customer’s needs,
• Make timely and accurate determinations when an account is deemed uncollectible
• Identifying delinquent accounts requiring external collection efforts
• Perform customer mantenance review and step ups to ensure customer’s inforamtion is correct and set up to avoid deleivery and payment issues
• Respond to client account queries in a timely and professional manner.
• Complete recurring reporting related to aged open balances, Weekly Cash Forecast, DSO, in a timely manner. 05/2004 – 03/2023 MRI Contract Staffing / CDI Corporation Credit & Collectiont, Accounts Receivable and Finance Anylist Duties Consisted of:
• Analyzing and assessing the creditworthiness of account/customer using external credit risk management tools/reports, including but not limited to DNB
• Create and maintain AR credit history files on collection activity and accounts receivable status
• Daily review of customer invoice aging reports to identify outstanding debts
• Researching and resolve account disputes and billing discrepancies
• Ensure invoices are paid within terms
• Contact customers regarding any past due invoices and/or claims/discrepancies, while maintaining the customer relationship.
• Encourage timely debt payments
• Identifying bad debt or financial exposure
• Implement viable solutions for high-risk customers that seek to meet the customer’s needs,
• Make timely and accurate determinations when an account is deemed uncollectible
• Identifying delinquent accounts requiring external collection efforts
• Transfer the daily lockbox files from bank websites to the appropriate network folders, including checks, wires, and automate clearing house (ACH)
• Post daily payments accurately using accounting software
• Post ACH, wire transfer deposits to appropriate GL cash accounts
• Process credits and refunds
• Create regular reports to accurately track financial information
• Address payment issues like double payments or other discrepancies
• Perform all administrative duties related to ensuring office efficiency.
• Respond to client account queries in a timely and professional manner.
• Complete recurring reporting related to aged open balances, Weekly Cash Forecast, DSO, in a timely manner. 10/1996 – 05/2004 Mattress Warehouse Winfield, WV
Assistant Buyer
Duties Consisted of:
• Assisting the buyer with the selection of product mix.
• Writing, placing, and tracking purchase orders.
• Ensuring products are purchased at the right time, to specification and at a good price.
• Negotiating with vendors and building positive, long-term relationships.
• Researching new suppliers and making recommendations to the buyer.
• Planning, monitoring, and maintaining suitable inventory levels.
• forecasting purchasing trends.
• Compiling reports on product performance and statistics. Education Northeastern Business College in Dunbar, WV - 1983 Accounting and Small Business Management
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