Clerical, office manager, customer service pro
Resume:
LORNA ELMS
Winnemucca, NV *****
*********@*****.***
Highly-motivated employee with desire to take on new challenges while possessing a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Seeking entry-level opportunities to expand skills while facilitating company growth. Work Experience
DoorDash Delivery Driver
DoorDash - Various locations
September 2022 to Present
Dash, Winnemucca & other surrounding cities /, Delivered Food and groceries in a timely manner Communicated any issues that came up with customer's orders Maintained a clean and up to date service on my vehicles Scheduled my own hours for future days as soon as they would become available. Shift Manager
Flying J / Pilot Travel Center - Winnemucca, NV
July 2020 to September 2021
Managed coworkers in day to day operations
Handle any customer issues or concerns with a very helpful demeanor Completed daily paperwork including cash register totals and discrepancies Stocked and organized products
Completed monthly inventory counts
Made sure store was kept clean and orderly
Helped cover shifts when needed
Mediated any conflicts between coworkers to maintain a friendly work environment. Secretary
H.E. Hunewill Construction Co. Inc - Winnemucca, NV April 2015 to February 2018
Greet persons entering establishment, determine nature and purpose of visit. Operate telephone system to answer, screen, or forward calls while also providing information, taking messages, or scheduling appointments.
Transmit information or documents to customers, using computer, mail, or facsimile machine. Used active listening to hear complaints from customers or the public. Performed administrative support tasks, such as new employee onboarding paperwork, helped proofread and transcribe handwritten information electronically using computers to work with pay records, invoices, balance sheets, or other documents.
Filed and maintained employee & company records.
Provide information about establishment such as services and products provided. Collect, sort, distribute, prepare mail, messages, or courier deliveries. Receive payment and record receipts for services rendered. Schedule appointments and maintain and update appointment calendars. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
Pharmacy Technician Trainee
Olsen's Corner Drug Store - Winnemucca, NV
June 2012 to September 2014
Maintained a clean and organized pharmacy.
Adhered to HIPPA guidelines / regulatory guidelines for workplace safety and customer confidentiality. Assisted patients in finding over-the-counter solutions to aid minor health issues. Filled and processed prescriptions, delivering prompt and efficient patient care. Managed inventories, rotated stock, removed expired or damaged drug products. Efficiently processed cash register transactions for new and refilled prescription orders. Compiled customer demographic, allergy and medical history background. Transmitted claims to insurance companies for payment and reconciled EOBs. Received, reviewed, dispensed and assisted head pharmacist with filling over 100 prescriptions per day Participated in prescription pharmaceutical and over-the-counter product inventory audits and reported discrepancies and logged items into inventory system. Assistant Manager
Round Table Pizza - Winnemucca, NV
June 2006 to January 2011
Compile and balance cash receipts at the end of the day or shift performing various financial activities such as cash handling, deposit preparation, and payroll. Estimate ingredients and supplies required to complete orders. Resolve customer complaints.
Control inventories of food, equipment, utensils, and liquor, and report shortages to designated personnel Purchased supplies and equipment needed to ensure quality and timely delivery of services. Performed administrative duties such as hiring and firing staff, providing employee orientation and training. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. Created work schedules & organized employee time sheets. Conduct meetings and collaborate with other personnel to plan menus, serving arrangements & employee delegation to develop departmental objectives, budgets, policies, procedures, and strategies. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Served wine and liquor & trained age verified employees to do so as well. Schedule parties and take reservations
Education
High School Diploma
Albert M Lowry High School - Winnemucca, NV
August 2003 to June 2007
Skills
• HIPAA
• Microsoft Access
• Driving
• Leadership
• Team management
• Office management
• Cash management
• Customer service
• Shift management
• Front desk
• SQL
• Document management
• Construction
• Proofreading
• Sales
• Windows
• Order entry
Certifications and Licenses
Driver's License
January 2021 to January 2029
Non-CDL Class C
January 2021 to January 2029
Assessments
Interstate truck driving — Proficient
March 2024
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Conscientiousness — Proficient
August 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Outside sales — Proficient
July 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Home health aide skills — Proficient
January 2024
Providing care to patients in a home setting
Full results: Proficient
Caregiver fit — Proficient
January 2024
Measures the traits that are important for successful caregivers Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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