Customer Service Team Leader

Evelyn D. Harris

**** ******** ****** ***. *

Mobile No. : 618-***-****

Email Address: ******.*******@***.***

PROFILE

Experienced and talented switchboard operator familiar with range of telephone systems and other communication devices for 22 years. Also a multi-tasker capable of various administrative duties. that promise to keep the office running smoothly. Dependable and reliable with extreme loyalty and pride for the company.

CORE QUALIFICATIONS AND SKILLS

Excellent verbal and communication skills ensuring any customer or client first contact will be impressive

Answered incoming queries or directed calls to appropriate parties

Proficient with computers typing record maintenance sorting and other administrative duties

EPIC Hyperspace Console, Bridge Operator Console and Skype

Patient Emergency, Lynk, Amion, Ascom, Send Word Now and Citrix Workspace

Microsoft Word and Microsoft Excel

Customer Service, Multi-Tasking and Flexible.

PROFESSIONAL EXPERIENCE

SSM ST. MARY HOSPITAL (2002 – Present)

Switch Board Operator

Duties:

Provide physician, patient, staff and visitor with excellent communication service

Answering incoming calls, transferring to their destination in a timely manner.

Beep and page physician, call emergency codes.

Provide excellence communication skills at all time.

Help with daily call schedule

Complete form in accordance with company procedures

LMS

Oversee daily operation in the absent of the Supervisor

Distribute daily code count to Team Leader.

Assure daily schedule are distributed.

Maintain work schedules to insure switchboard is covered at all times.

Provide backup support for my Team leader during my Supervisor absence.

Interface between support department, security and front desk.

Assist with peer to peer interview.

BARNES JEWISH HOSPITAL (2001- 2002)

Telecom Operator

Duties

Answers all incoming call and inquiries and transfer to appropriate individuals.

Provide and assist physician, patient, staff and visitor with excellent communication service

Page physician and call emergency codes.

Ensures customers receive exceptional customer service at all times.

EDUCATION

Vanderschmidt School Legal Terminology Certificate Received (1992)

Mansfield Business College Specialized Office Science Diploma Received (1989)

East St. Louis Senior High School Diploma Received (1988)

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