Customer Service Territory Manager

Patricia Ciocco Plaistow NH *****

**************@*******.**** 781-***-*****www.linkedin.com/in/patricia-ciocco-b75562309 PROFESSIONAL SUMMARY

Outstanding Customer Service Specialist with extensive experience in the travel staffing healthcare industry. Adept at managing diverse inquiries, facilitating transitions, and providing comprehensive support to traveling nurses navigating assignments nationwide. Excel at cultivating strong client relationships, addressing concerns promptly, and offering problem-solving solutions. Collaborative team member with adaptability, skillful at multitasking, and excelling in a demanding environment. PROFESSIONAL EXPERIENCE Cross Country Healthcare, Inc. • BOCA RATON, FLORIDA July 1999 – April 2024 Client Accommodations Dept

Territory Manager–Client Accommodations Feb 2004-April 2024 • Effectively administered housing inventory and accommodations of 200+ apartments in 30 states, collaborating on a team of three. • Secured budget-friendly temporary housing for more than 60 healthcare professionals each month, spanning over 20 states, while delivering exceptional customer service and maintaining 96.52% occupancy goal. • Fostered strong relationships with customers and vendors through ongoing follow-up and engaging interactions, creating a foundation of trust and reliability. • Streamlined the communication of vital housing resources by implementing a centralized database utilizing Excel spreadsheets and a shared drive. This facilitated the timely conveyance of essential details to recruiters and travelers operating in markets with limited housing options. • Achieved a 100% monthly goal through pre-introduction assignment calls, check-ins, and post-move out calls, while maintaining an average of 4.5 out of 5 on customer service surveys. • Delivered intensive lodging concierge services to over 100 travelers monthly, arranging their individual housing substantially decreasing the number of cancelled contracts by an average of more than 50% due to housing and pricing constraints. • Negotiated and executed contracts with housing suppliers resulting in waived deposits, move-in fees, and reduction of monthly rental costs in inflated markets, while balancing cost efficiency and customer satisfaction. Floating Territory Manager—Client Accommodations May 2002–February 2004 • Seamlessly delivered coverage to 5 Territory Managers overseeing accommodations nationwide, often for extended durations preventing service disruptions to healthcare professionals. Housing Coordinator—Client Accommodations June 1999–May 2002 • Successfully coordinated 150+ monthly move-ins/-outs, managing furniture requisitions, utility setups/disconnects, and cleanings in a timely manner to ensure a smooth relocation process for medical professionals and minimize service issues. • Trained and mentored over 5 new employees, contributing to their professional growth within the department

EDUCATION St. Rose High School • CHELSEA MA KEY SKILLS • Customer service excellence • Superb Interpersonal skills • Collaborator with exceptional attention to detail • Organizational & time management • Highly self-motivated, able to exceed goals and objectives remotely High School Diploma

• Microsoft Office (Outlook, Word, Excel, PowerPoint) • Unix database system for accounting and client management • Bullhorn software system for staffing companies