Customer Service Office Manager
Resume:
PAULINA CONNERY
HR Manager, Med
Spa Manager, Career
Adult Educator
Winchester, VA 22602
paulinaconnery109@g
mail.com
With over thirty-five years of office management, sales analysis, and aesthetics state certified adult career educator, my skills and knowledge will provide high-quality client services and contribute to the success to any company.
Authorized to work in the US for any employer
Work Experience
Virginia State USA, Adult Education Certified Instructor New You MedSpa - Gainesville, VA
April 2012 to Present
• Spa director and educator, instructor of adult career education, office manager, sales trainer, payroll, recruiter and managing a med spa staff of 42.
• Operating the med spa and school daily customer service.
• Interacting with customers and staff to provide the best experience possible.
• Assisted students, estheticians and clients with all their daily needs. L’Oréal Corporation Artist Recruiter/Instructor
May 1995 to May 2012
• Training professionals in skincare trainer, makeup artist for professional photo shoots, advertising shoots, service to studios, VIP clients globally.
• Oversee makeup artist staff with services.
• Making sure all aspects of the assignment run smoothly during a lengthy 14+ hours shift.
• Front desk responsibilities such as scheduling and greeting clients
• Setting up appointments for doctor, grooming, and boarding
• Taking animals to grooming section and making them comfortable while waiting
• Accepting payment at pick up
• Made quality callbacks to clients
• Balancing cash drawer
• Assisting grooming students with clients and pets for the best experience possible Data Entry
Vector Security Inc. - Gainesville, VA
May 2019 to October 2019
Working in a alarm security call center environment with duties that include:
• Answering a minimum of 40 calls a day
• Updating call lists for customers
• Taking requests for service
• Entering a minimum of 65 code changes a day
• Sending out emails to customers
• Assisting with customer service when needed
• Participating in group projects
Administrative Assistant
Battino Contracting Solutions - Edinburg, VA
May 2018 to February 2019
Main office point of contact for growing construction company.
• Responsible for answering phones
• Processing of daily mail
• Ordering of office supplies
• Calendar management
• Travel arrangements
• Maintaining project and contact lists for field personnel
• Sending architectural plans for printing,
• Maintaining confidential lockbox codes for field projects
• Main team member in charge of maintaining certificates of insurance for all subcontractors and vendors and providing for yearly audits
• Scheduled all temporary facility needs for field personnel and projects in Maryland, DC, Virginia and North Carolina
• Followed up on purchasing shipments
• Tracked all warranty issues with projects still within one-year warranty period
• Assisted in permitting process and inspections
Key Holder/Sales Associate
Sally Beauty Supply - Front Royal, VA
August 2016 to November 2018
• Responsible for opening and closing procedures
• Merchandising and planogram set up
• Providing excellent customer service
• Cash and inventory management.
Server
Steak n' Shake - Mount Prospect, IL
December 2015 to April 2016
Mount Prospect IL December 2015 - April 2016
• Served in role of waitress providing superior customer service
• Efficient delivery of orders
• Performed daily
• Cleaning duties
• Cash management and food runner.
Birthday party hostess
Dreams Gymnastics and Dance - Glenview, IL
March 2015 to December 2015
• For children of ages 4 - 12.
• Provided support to parents
• Maintained safety standards in a fun and clean environment.
• Answered phones and filing of paperwork.
• Submitted accident reports, when necessary and participated in safety training. Education
High school diploma
Glenbrook North High School - Northbrook, IL
2016
Trade school in Basic Esthetician
New You Med Spa/Advanced Esthetics School - Gainesville, VA Skills
• Administrative Assistant (1 year)
• Excel (2 years)
• MS Office (2 years)
• Call Center (Less than 1 year)
• Customer Service (6 years)
• Microsoft Outlook (1 year)
• Data Entry (Less than 1 year)
• Data-Entry
• Typing
• Data Entry Operator
• Filing
• Animal Care
• Receptionist
• Time Management
• Organizational Skills
• Word
• Phone Etiquette
• Kennel Experience
• Planograms
• Pet Care
• Childcare
• Call center (1 year)
• Customer support (1 year)
• Front desk
• Typing
• Customer service
• Esthetician
• Sales
• Communication skills
• Cash register
Certifications and Licenses
Esthetician License
February 2024 to February 2026
Additional Information
Skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), Google Sheets, Dropbox, Customer Service,
File Management, Excellent typist, Mac and PC experience.
Contact this candidate