Customer Service Experience

Jazmin Jarvis

Fort Worth, Tx, ***** **********@*****.*** 817-***-****

CUSTOMER EXPERIENCE • CUSTOMER SERVICE

Customer-Focused With a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure their satisfaction. Strong Problem-solving skills and ability to think quickly in high-pressure situations.

Skilled in client experience management and problem solving. Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.

Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

KEY SKILLS

- Career Highlights -

Loan advisor, Bridgecrest, Fort Worth, Tx November 6, 2023- Present

Provided Prompt customer support with a professional, friendly, and patient attitude on all but especially escalated calls.

Received inbound and outbound calls on and automated dialer system handling call flows on average of 180 calls per shift maintaining KPI of 105% per month.

I Proficient In Microsoft Office, power point, Excel word, And publisher.

Collecting on past due payments by negotiating payment plans while maintaining positive relationships with customers.

Proactively memorized over 55 company services, scripts, and FDCPA Laws and guidelines.

Completed customer insight reports and data entry for sensitive information for each account.

Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.

Material Handler AVDEC Aviation Nov. 21, 2021- Dec. 1, 2023

Verify that all incoming and outgoing parts/ materials/ components comply with ISO 9001 International Standard, the Aviation Suppliers Association Quality System Standard ASA-100

Fulfill orders for assigned programs which includes receiving, stocking, inventory management, building kits, submitting repair and sales orders for the fulfillment of orders.

Use MS systems and reports to extract data to identify the parts to fulfill orders to meet Customer requirements.

Visually examine materials and accompanying paperwork for defects and sorts of articles according to extent of defect. Accurately identify part numbers, serial numbers, and quantities and assure all match the accompanying paperwork.

Attach identification data onto articles, and inputs required part history / part data into the local database.

Record factors causing materials to be rejected. Certify that all required documentation is with the received order or shipped order.

Communicate order receiving discrepancies to the appropriate Buyer/Repair Coordinator for proper resolution

Completes Commercial / Pro Forma invoicing process for domestic and international shipments

RETAIL/FOOD SERVICE LEAD Six Flags over Texas May 2016 – May 2020

Trained and mentored new hires efficiently to get them prepared to handle face to face customer interactions and abide by the states requirements when it came to meal preparation to be osha and serve state certified.

Conducted weekly inventory checks, assisting in the identification and prevention of any stock discrepancies.

Leveraged customer feedback and sales data to provide and new innovative menu items to offer customers and upsell .

Assisted team in Operating point of sales systems with a 100% accuracy rate, ensuring 3000+ transactions weekly were processed efficiently and securely with a positive attitudes

Lead team to maintain smooth operations and high standards of customer service during high volume rushes

Assisted in deescalating any high stress customer interactions to ensure a smooth experience for customer and team member to up keep customer satisfaction rates

Education High school diploma

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