Billing Manager Customer Care

Henar Merino Rosado

Date of birth: **/**/**** Nationality: Spanish Gender: Female Phone number: +34-610****** (Mobile) Email address: ************@*****.*** LinkedIn: www.linkedin.com/in/henar-merino-rosado Address: 28008, Madrid, Spain (Home)

I am an experienced person within the financial and customer management area, looking for a full-time position, where I can apply my knowledge and skills to further improve myself. Currently, I am working for a large company in management services, analysis and customer care, as a billing manager in Europe.

Open to work in any country or region.

08/22/2023 – CURRENT Madrid, Spain

REGIONAL BILLING MANAGER VIDOOMY

*Management of the company's invoicing at European level.

*Implementation of new actions to automate processes.

*Team management.

*Control of compliance with legislation applied to each country.

*Customer incident resolution.

*Preparation of reports and financial analysis.

03/02/2023 – 08/16/2023 Madrid, Spain

OTC SPECIALIST DIEBOLD NIXDORF

*Management of customer and supplier orders, together with their follow-up and subsequent invoicing.

*Stock control of materials and warehouse auditing.

*Analysis of financial margins.

08/29/2022 – 12/20/2022 Madrid, Spain

BILLING MANAGER INTELCIA SPAIN & LATAM

*Responsible for the global invoicing of the company's clients.

*Control of advances, income and provisions.

*Debt management, settlement of collections and customer ageing, among others.

*Management of Office package, Navision, supplier portals. 08/23/2021 – 08/22/2022 Alcobendas, Spain

PARTNER AND CUSTOMER ACCOUNT MANAGER AVATEL TELECOM

*Management of group and supplier invoicing.

*Audits of collection boxes of the companies of the group.

*Management of internal CRM system, Office package, Navision. 05/05/2021 – 08/23/2021 Alcobendas, Spain

TELECOMMUNICATIONS MANAGER AVATEL TELECOM

*Internal support to different channels such as sales and operators.

*Internal CRM system management, Office package.

ABOUT ME

WORK EXPERIENCE

Driving Licence: B

11/20/2017 – 12/01/2019 Marbella, Spain

BACK OFFICE SPECIALIST PROSEGUR ALARMAS ESPAÑA

*Production and technical logistics management.

*Execution and management of stock procurement orders.

*Direct interface with customers to provide assistance. 10/01/2010 – 07/01/2015

DEGREE IN ECONOMICS Universidad de Málaga

05/10/2017 – 06/25/2017 Marbella, Spain

DATA PROTECTION COURSE AMSUR Formación

02/01/2011 – 05/31/2011 Marbella, Spain

CORPORATE TAX ACCOUNTING COURSE CECOM Marbella

Mother tongue(s): ESPAÑOL

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

INGLÉS B2 B2 B2 B2 B2

PORTUGUÉS A2 A2 A2 A2 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user MIcrosoft Office (Microsoft Office Word, Microsoft Office Excel, Microsoft Office Powerpoint) Microsoft Dynamics Navision Siebel CRM GESCO3 Gmail Herramientas de google (gmail, forms, drive...) Oracle Netsuite Microsoft Excel Sales Force

Personal Skills

Work Independently Can work in team work good time management Good redaction skills Good listener and communicator Easy to adapt to any situation or problem in a positive manner Easy- learner High capacity of organization and multitasking Organization and responsability EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

DRIVING LICENCE

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