Office Manager Customer Service
Resume:
M E R C H A LB N D I S E R S P E C I A L I S T
L I S A B E N T
E D U C A T I O N
**** **** ****** **., *****, SC
29569
********@*******.***
C O N T A C T
Troy High School
****-**83
HIGH SCHOOL DIPLOMA
S K I L L S
Office Administration
Accounts payable and receivable
DOT / FMCSA
Quickbooks, Microsoft Office
Payroll
Customer Service Relations
Strong Communication
Attention to Detail
Time Management
Problem-Solving
Computer Literacy
Project Management Tools
Forklift Operator
Pallet Jack Operator
E X P E R I E N C E
Transportation Services Northwest, LLC, Lacey, WA
Helping Hands Lifestyle Assistant & Cleaning Service, Lacey, WA November 2018-Present
November 2018-Present
OFFICE MANAGER/TRANSPORTATION DISPATCHER
Managed all day-to-day operations including payroll, HR, and Finance Performed dispatch and route planning coordination DOT compliance and FMCSA Administrator
Maintained required driver qualification files
Fostered relationships with vendors to expedite orders, repairs, and maintenance
Delivered quality customer service to all staff and vendors OWNER/MANAGER
Provided assistance to maintain a comfortable and safe environment for clients
Assisted clients to participate in recreational activities and activities of daily living
S U M M A R Y
Experienced Office Manager and Transportation Dispatcher at Transportation Services Northwest, LLC, known for ensuring DOT compliance and financial efficiency. Proven track record in streamlining operations and enhancing financial accuracy. Proficient in office administration and customer relations, with strong organizational skills and a dedication to delivering top-notch service.
Hirsch Center for Integrated Medicine, Olympia, WA October 2015-November 2018
BILLING SPECIALIST/NEW PATIENT COORDINATOR
Submitted and followed up with insurance claims
Post EOB’s, ERA’s, and manage collections
Maintained accurate and complete billing system and processes Scheduled patients and prepared necessary intake and medical forms Managed medical records
Adamson Chiropractic, Lacey, WA
Larry D. Stout, Attorney at Law, Olympia, WA
March 2014-October 2015
December 2008-October 2010
CHIROPRACTIC OFFICE ASSISTANT
Managed bookkeeping
Resolved escalated complaints and disputes
Scheduled and confirmed appointments
Transcribed medical records
PARALEGAL
Prepared legal documents
Handled sensitive and proprietary information with discretion and confidentiality
Maintained communication with clients on legal matters Organized large volumes of data into an easily retrievable format for review by the attorney
Dreamin’ Northwest, Lacey, WA
May 1995-November 2008
VICE PRESIDENT/OFFICE MANAGER
Submit and follow up with insurance claims
Post EOB’s, ERA’s, and manage collections
Maintained accurate and complete billing system and processes Scheduled patients and prepared necessary intake and medical forms Managed medical records
PRODUCTION ASSISTANT MANAGER
Goodwill Industries, Inc., Lacey, WA
September 2010-March 2014
Responsible for growth of online sales
Increased annual sales production quotas for Lacey, WA Managed warehouse, employee schedules, forecasting, budgets, and month- end reports
Conducted nightly audits of all POS terminals and prepared daily deposits Resolved customer complaints and employee relations matters Performed monthly inventory and cycle counts
R E F E R E N C E S
Reference Available Upon Request
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