Customer Service Inbound Calls
Resume:
John Kile
Moody, AL *****
*********@*******.***
Authorized to work in the US for any employer
Work Experience
Seasonal Employee
Bass Pro Shops-Leeds, AL
October 2023 to December 2023
Worked Santa's workshop as well as other duties as needed Commercial Dispatcher
Peachtree Service Experts-Duluth, GA
June 2019 to April 2023
Answer incoming phone calls and assist customers set daily schedule for technicians
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
Dispatcher/Customer Service Representative
Five Seasons Mechanical-Peachtree Corners, GA
September 2018 to May 2019
Answer incoming phone calls and assist customers set daily schedule for technicians
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
Dispatcher/Customer Service
Peachtree Service Experts-Duluth, GA
March 2018 to July 2018
Answer incoming phone calls and assist customers set daily schedule for technicians
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
Dispatcher/Customer Service
Norrell Service Experts-Irondale, AL
April 2016 to February 2018
Answer incoming phone calls and assist customers set daily schedule for technicians
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
Dispatcher/Customer Service
Peachtree Service Experts-Duluth, GA
June 2011 to March 2016
Answer incoming phone calls and assist customers set daily schedule for technicians
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
Public Safety Dispatcher
St Clair Al 911-Pell City, AL
July 2006 to February 2011
Answered 911 as well as Non emergency lines for 12 cities dispatched 12 different cities and 27 paid and volunteer fire departments Also shift supervisor Public Safety Dispatcher
Trussville Police-Trussville, AL
February 1996 to April 2006
Answered 911 as well as Non emergency lines dispatched 4 to 6 officers and well fire department and ambulance
Public Safety Dispatcher
Leeds Police-Leeds, AL
March 1994 to February 1996
Answered 911 as well as Non emergency lines dispatched 4 to 6 officers and well fire department and ambulance
Education
High school diploma
Leeds High School - Leeds, AL
August 1988 to June 1992
Skills
• Law enforcement
• Communication skills
• Customer service
• Cash register
• Cash handling
• Shift management
• Security
• POS
• Driving
• HVAC
• Windows
• CAD
• Typing
• Microsoft Office
• Office experience
• English
• Basic math
• Delivery driver experience
• Heavy lifting
• Box truck
• Leadership
• Sales
• Cleaning
• Phone etiquette
• Data Entry
• Computer skills
• Organizational skills
Certifications and Licenses
Driver's License
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