Customer Service Manager

ANGELA MORETZ COSTELLO

615-***-**** **********.**@*****.*** Shelbyville, Tennessee

PROFESSIONAL SUMMARY

Highly motivated and organized professional with training in accounting. Over 8 years of experience as retail customer service manager, including the oversight of day-to-day cash operations. Recent experience as support staff in tax preparation office. Additional 4 years of experience as factory line technician. Strong verbal and written communication skills. Skilled multitasker with excellent reputation for problem solving, improving customer and client satisfaction, and driving overall operational improvements, including a consistent history of saving costs while increasing profits. EXPERIENCE

CUSTOMER SERVICE PERSONNEL

H&R Block Shelbyville, TN Jan. 2023 – Present

Salary $12/hr.

Greet clients as they enter the office.

Answer incoming phone calls.

Schedule client appointments, placing them with the appropriate tax professional for their individual needs.

Receive payment for tax services.

Close out register at the end of the day, verifying that the funds are correct. LINE TECHNICIAN

General Mills Shelbyville, TN Sep. 2019 – Present Salary $28.94/hr.

Manufacture raw dough products and ensure their quality.

Operate various pieces of high-speed and high-tech factory equipment.

Maintain workspace cleanliness, adhering to company standards.

Troubleshoot problems with machinery and perform minor maintenance as issues arise. OVERNIGHT SUPPORT MANAGER

Walmart Shelbyville, TN Aug. 2012 – Sep. 2019

Salary $15.69/hr.

Managed small group of associates and delegated departmental tasks among the group.

Negotiated agreements between employees to resolve conflicts affecting performance.

Managed both front-end and self-checkout registers.

Counted registers at the beginning and end of shifts, prepared deposit for pickup, and ensured safe and register amounts were accurate.

EDUCATION

Diploma, Accounting Assistant

Tennessee College of Applied Technology – Shelbyville, TN 2012 – 2014

Contact this candidate