IT Technical Support
Resume:
Promise Matsie cv
Dear sir/ madam Herewith please receive my application for IT position; with my previous employment experience that I have achieved, I am strong willed, goal driven South African, looking for an opportunity to fulfill my dreams in the field of IT.
CURRICULUM VITAE OF
MR MATSIE
PROMISE MATSIE
CONTACT DETAILS
Address : 602 umfiyaneni section
Tembisa
1632
Contact Numbers : 073-***-**** / 073-***-****
Email Address : *******@*****.***/
***********@*****.***
PERSONAL DETAILS
Surname : Matsie
Names : Promise Cliff Mojalefa
Date of Birth : 1985-06-05
Identity Number : 850-***-**** 081
Gender : Male
Marital Status : Single
Criminal Record : None
Driver’s license : code10
Home language : Sepedi
Other Languages : English, zulu
Nationality : South African
EDUCATIONAL QUALIFICATIONS
SECONDARY EDUCATION
High school Attended : Tshebela High School
Highest Standard Passed : Grade 12 (2003)
Subjects Passed : Sepedi, English, Afrikaans
: Mathematics, Technical Drawing.
: Building Construction and Engineering Science N3
TERTIARY EDUCATION
(1)Institution : Jeppe College
Course : PC Engineering
Subjects passed : A+ Core theory 1, A+ Core theory II
Operating System Practical I, Operating System theory I
Operating System Practical II, Project management
Security +, A+ Essential, I.NET, MCSA290
Research Project and Technical Support
Expected Completion : Upon working Experience or CompTIA N+
Current Registration : CompTIA N+
(2)Institution : Vaal University of Technology
Course : Computer System Engineering
Subjects Passed : Computer Literature
Programming VB.NET (1 and 2)
Mathematic (1 and 2)
Electronic 1(theory and practical)
Electrical Engineering (practical)
Reason for incompletion : Insufficient study funds
OTHER QUALIFICAIONS
Institution attended : SuccesSA
Trained : Call Centre (certificate)
Qualify INBOUND CALL (Customer service, Call
Management, Interview Skills and
Communications Skills)
: OUTBOUND CALL (Sales, Objecting,
Listening Skills, Business Letters &
Presentation Skills)
PROMETRIC TESTING CENTER
Qualify : CompTia A+
ACHIEVEMENTS
Employee of the month : April2011,
June2011,
July2011,
August2011 and September2011.
Employee of the year 2011 all that at docufile
WORKING EXPERIENCE
Employee name : Docufile/Iron Mountain
Position : IT SUPPORT TECHNICIAN
Job description and functionality
Network Infrastructure
Building of new network setups
Maintaining current networks
Troubleshooting network infrastructure should issues arise
Maintaining of all desktop equipment and Peripheral equipment
Ensuring that desktop stations are setup and built according to project specifications
Ensuring that all equipment are serviced
Ensuring any hardware giving issues is looked at and replaced if necessary
Ensuring any software related issues are resolved in an acceptable time frame
Maintenance of servers
Ensure backups are run daily
Do spot checks on backups run
Setting up and configuring of new servers (Windows)
Do data migrations when a server has reached it life span to new server and validate all data transferred
Creating of new User accounts
Disabling of inactive user accounts
Sql
Desktop Installation (MySQL)
DB linking and user setup
Running of scripts
Web Server
Importing all data
Trouble shooting if required
Scheduler Setups
Imaging System
Installing and Maintaining of Software
Installation of each component as per the operator job function
Troubleshooting on different components
Setup of profiles and modifications as required
setting up new user e-mail accounts
Configuring e-mail account as per operator requirements
Desktop configuration as well as Cell phone (if required)
Camera Surveillance
Check that all cameras are online
Reporting any issues on any cameras not functioning
Pulling of camera footage for review upon request
Asset Tracking
Add any new equipment to asset register
Remove assets sent for destruction
Audit equipment on a yearly basis
Client liaison
Supporting client
Hardware and Software support
These include
Barcode printers
Web application
WinClient desktop
Printers
Set up local and network printers
Cleaning and services
replacing labels and ribbon on label printer
Active directory
Creating users
Disable users
Running freeware script to detect and disable user accounts
Duration : december2014 to Jan 2019
Other Positions : PACK AND INDEXER
Duties and responsibility
Data capture
Indexing
Filling clerk
Receiving and labelling
Box packing
Office packing and index
Box transfer
Scanning
Duration : September 2010 to November 2014
Employed : Mobus Sons Trading and Construction
Main Contract : RFS under Steele dale
Post held : manager and safety representation
Specialized : rain forcing fixing
Duration : July 2009 to Aug. 2010
Duties and responsibility
Monitoring on site
Payments
Safety and health representative
Employed : Explorer Academy
Post held : Telemarketing
Specialized : Time Shares
Duration : 4months contracts
Duties and responsibility
Time shares
Inbound and outbound
Employed : NSK IT Solution
Post Held : Senior I T Technician
Job description and functionality
Network Infrastructure
Building of new network setups
Maintaining current networks
Troubleshooting network infrastructure should issues arise
Active directory
Creating users
Disable users
Running freeware script to detect and disable user accounts
Joining Computers to the domain Controller
E-mail(365 and Local)
setting up new user e-mail accounts
Configuring e-mail account as per operator requirements
Desktop configuration as well as Cell phone (if required)
Maintaining of all desktop equipment and Peripheral equipment
Ensuring that desktop stations are setup and built according to project specifications
Ensuring that all equipment is serviced
Ensuring any hardware giving issues is looked at and replaced if necessary
Ensuring any software related issues are resolved in an acceptable time frame
Duration : Feb2019 to date
REFERENCES
Name : Mr. Jackie Mashiane
Position : Team Leader (processing)
Company : Docufile
Tel : 011-***-****
Cellphone : 074-***-****
Email add : ******@********.**.**
Name : Alex Milhano
Position : IT Team Leader
Company : Iron Mountain
Tel : 011-***-****
Cell : 072-***-****
Email add : ****.*******@************.**.**
Name : Mr. Rushaan Jacobs
Position : Processing Manager
Company : Iron Mountain
Tel : 011-***-****
Cellphone : 084-***-****
Name : kenneth malahle
Position : manager
Company : mobus constructions
Cell : 079-***-**** or 083-*******
Contact this candidate