Operations Manager Freight Broker
Resume:
To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
CHRISTOPHER CARO
FREIGHT BROKER AGENT / DISPATCHER MNGR
Work History Summary
Profesional Summary
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Planned routes for various shipments according to special events, customer needs and weather.
Monitored market and negotiated rates based on trends. Contacted existing customers to update accounts and confirm deals. Entered shipping information into TMS system and estimated freight rates. Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups. Tracked shipments and trucks out on deliveries.
Used coordination and planning skills to achieve results according to schedule. Operations Manager
MODE TRANSPORTATION
Jan 2017 -Oct 2022
Intermodal Dispatcher
THX Transportation
Jan 2013 - Dec 2015
Communicated with customers daily about freight movements and delivery timetables.
·Conducted geographical location spotting and map reading to support fleet personnel.
·Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Estimated workforce requirements and equipment needed to complete particular projects.
Assessed requirements of personnel regarding equipment, made arrangements for same, and dispatched them.
Tracked and submitted working hours of employees to the payroll department. Documented records for dispatches including equipment used and charges incurred to be added to the management budget.
Dispatch Manager
ALAT LOGISTICS INC
July 2023 - May 2024
Oversaw the daily operations and logistics for a fleet of 23 over-the-road trucks, ensuring efficient and timely deliveries across 48 states. Collaborated with various freight brokers to meet diverse shipment needs, optimizing routes and load assignments to maximize profitability and customer satisfaction.
Supervised a team of 2 dispatchers managing import and export operations through the Tijuana-San Diego border, ensuring compliance with customs regulations and smooth cross-border transactions.
Implemented strategies to improve operational efficiency, reduce costs, and enhance service quality, achieving consistently high on-time delivery rates. Managed 3 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Managed over 40 drivers by coordinating their pickups and delivery via intermodal drop and hooks loading and unloading
resolving rails and customer issues when it comes to gate reservations lumper detentions to insure company is being compensated justly Lead Dispatcher
MORGAN SOUTHERN INC
Jan 2010 - Sept 2012
Planned routes for various shipments according to special events, customer needs and weather.
Assign orders to draymen according to equipment /power availability Maximize Hub Container / Trailer asset utilization Maintain accurate yard inventory throughout our LA/SNBR/SDGO/TJ yards In charge of dispatching pick up and delivery orders to be covered by various trucking companies.
Dispatching 200 - 400 loads per day to various truking companies Effectively manage the utilization of fleet equipment into the correct markets accordingly
Freight Broker
HUB GROUP INC
June 2005 - June 2007
Dispatcher Port -Rail -OTR
California Intermodal Associates
May 2007 - Nov 2009
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness, and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Direct the pickup and delivery activities of drivers, receive customers' requests for the pickup and delivery of freight
In charge of dispatching a fleet of 26 company trucks on a daily basis In collaboration with three other dispatchers to coordinate deliveries and pick- ups for about 110 owner operators
Assuring Accessorials and extra charges are submitted promptly and accurately for customer payment.
Train Coordinator
BNSF RAILWAY
Dec 2000 - May 2004
Coordinate and manage multiple priorities and projects. Provide telephone support, Investigate and resolve billing problems Maintain accurate daily logs on Yard, Track & Inventory capacity Coordinate with Load out planners providing exemplary service to our customers.
Teamed up with operations dept. in effort to achieve an on time program Handled general office duties, such as data entry, faxing, copying and e- mailing information spreadsheets
Education
Graduate
CLC Computer Learning Center Vocational School Los Angeles, CA Valley View High School
2000 - 2001 Information Technology
High School Diploma
1993 – 1997
Skills
Contact
************@*****.***
*Strong multi-task skills in managing drivers and dispatcher
*Knowledge of Microsoft Word, Excel, Outlook, Power Point, TMS, Load Boards like DAT and Truckstop
*Strong organizational skills
*Data Entry
*Exemplary customer service skills, trouble shoot and conflict resolution
*Fluent Spanish and English
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