Customer Service Inventory Management

Conner Riffle

New Franklin, Ohio ***** • 330-***-**** • ***************@*****.*** • WWW: Bold Profile Professional Summary

Dynamic leader with a proven track record at Chipotle Mexican Grill, enhancing customer satisfaction through expert resolution of complaints and innovative service solutions. Skilled in team leadership and inventory management, I excel in elevating service standards and fostering a positive work environment. My approach has significantly improved team efficiency and customer service ratings. Skills

Positive Attitude

Team Leadership

Multitasking and Organization

Problem-Solving

Customer Service

Critical Thinking

Reliable and Responsible

Customer Service Management

Time Management

Employee Training and Development

Conflict Resolution

Goal-Oriented

Team Collaboration and Leadership

Trustworthy and Honest

Quality Assurance

Workplace Safety

Crew Leadership

Outgoing and Energetic

Employee Supervision

Service Scheduling

Staff Motivation

New Employee Hiring

Policy and Procedure Enforcement

Staff Management

Goal Setting

Technical Troubleshooting

Inventory Management

Cost Estimates

Quality Control

Coaching and Mentoring

Technical Support

Staff Training and Development

Work History

Service Manager, 05/2023 to Current

Chipotle Mexican Grill – Akron, OH

Resolved customer complaints in professional and timely manner. Met with customers to discuss service needs and offer available solutions. Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Hired, trained and supervised team of service staff members to meet business goals. Analyzed service reports to identify areas of improvement. Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship. Monitored inventory levels and placed orders to replenish stock. Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Implemented strategies to increase customer service satisfaction ratings. Assistant Manager, 06/2021 to 05/2023

Green Family YMCA – Green, Oh

Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Developed strong working relationships with staff, fostering a positive work environment. Improved customer satisfaction by addressing and resolving complaints promptly. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Education

GED : 01/2021

Quaker Digital Academy - New Franklin, OH

Certifications

Sersave Level 2

CM - Certified Manager Certification

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