Customer Service Data Entry
Resume:
Alexis Quarterman
************@*****.***
**** ****** ** **** ******** VA, 23225
OBJECTIVE
To be gainfully employed as a valued asset within an organization that upholds core values and best practices for both its consumers and workforce. In this organization for professional growth, advancement, and development are imperative. Key areas of expertise includes:
*Skills & Abilities, Strong interpersonal communication skills, problem analysis & problem solving, Organizational skills and customer service orientation adaptability and ability to work under pressure, Initiator and Well-Developed multitasking aptitude.
EDUCATION
George Wythe High School High school diploma June 2014
EXPERIENCE
MAXIMUS/ TEMP.ASSIGNMENT
OCTOBER 2023- MARCH 2024
-Responsible for medical data entry, intake, applications & enrolling clients in all other benefits through Medicaid for. Ensuring that all information is accurate before being processed.
-Making outbound calls to clients, doctors offices, facilities etc.
-Protecting all HIPPA information
-Problem solving
HIGHMARK INC. INTAKE COORDINATOR APRIL 2022- AUGUST 2023
-Responsible for medial intake for all patients medical and behavioral. Ensure that all required patient information is received and processed. Making outbound calls to different hospitals, facilities etc. to confirm all information and appointments are accurate before processing.
ANTHEM BLUE CROSS & BLUE SHIELD CUSTOMER CARE ADVISOR AUGUST 2021- MARCH 2022
-Develop and maintain positive customer relations and coordinators with various functions. Ensure members’ requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues. Problem solving and data entry.
TELEPERFORMACE CUSTOMER SERVICE REP. MAY 2021-AUGUST 2021
-Confer with customers by telephone or in person.
-Provide information about products or services.
-Take or enter orders, cancel accounts, or obtain details of complaints.
-Check to ensure appropriate changes are made to resolve customers problems.
MAXIMUS CUSTOMER CARE ADVISOR JANUARY 2020-MAY 2020
-Implements current knowledge of insurance benefits to provide information to plan participants and clients.
-Obtain information to resolve customer inquiries and assist customers with questions and concerns. -Use discernment to provide personalized services to customer accounts. Assisting with meeting company goals through service level agreements.
- Crossed trained and helped with other team members.
- Maintains exceptional customer services and integrity with customer client accounts through accurate, efficient, and qualified work ethics of inbound calling.
-Prove ability to provide members excellent service over the phone or via emails.
CONDUENT CUSTOMER EXPERIENCE ADVISOR JUNE 2019- JANUARY 2020
-Executes routine inbound and outbound call center activities concerning the business products/ services, using a standard script and established guidelines under supervision, in order to meet SLAs.
-Provides customers with appropriate standard information request. Derives all necessary information from the customer to update the database.
CONCENTRIX CUSTOMER SERVICE REP. JANUARY 2019- APRIL 2019
Create a positive customer service experience for internal and external clients inquiring about pharmaceutical benefits while maintaining productivity standards.
-Educated clients on the services of the pharmaceutical distribution program. Use computerized systems to gather information and respond to questions.
- Communicate with other operational departments to resolve escalated issues regarding claims and create viable solutions in accordance with company policies.
UPS ELIGIBILITY WORKER AUGUST 2018- DECEMBER 2018
-Create a positive customer service experience through effective listening and targeted probing questions to customers.
- Utilize problem-solving techniques with customers to create viable solutions in accordance with company policies.
-Fulfillment of service request by multiple communication platforms. Process service request directly from clients in route appropriate department.
-Educate customers on products and services. Investigate and resolve escalated issues by gathering information, setting expectations with support of business partners.
THE FOUR POINTS BY SHERATON EXECUTIVE HOUSE KEEPER APRIL 2018-MAY 2018
- Assist the with leadership and direction for housekeeping and laundry staff ensuring high standards of cleanliness for both guest rooms and public areas.
- Submit work orders to maintenance department.
- Ensure that operational and safety procedures are followed as well as housekeeping request from guests’ management are responded to in a timely manner.
- Perform the work of housekeeping and laundry personnel when necessary.
THE RESULTS COMPANY SALE REPRESENTATIVE JUNE 2017-APRIL 2018
-Manage multiple inbound/outbound communications both written and oral.
-Improve customer retention by building rapport with consumers.
-Coordinate with multiple departments to create appropriate bundle packages based on clients needs.
-Collect, analyze, and enter data metrics to improve efficiency
-Meet and/or exceed both weekly and monthly performance goals set by management including: product sales, add-ons, upgrades, and call metrics.
-Processed over 3000 customers per month.
BURGER KING SHIFT LEADER MARCH 2016-MAY 2017
-Reconcile all receipt totals, credit and cash payments.
-Adressed any shortages with all staff members that handle drawers
-Responsible for reporting to manager and supervisors on the status of the restaurants stock of raw material and ingredients.
-Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines.
Supervises and train crew members on team stations, BKC products, processes and policies.
-Follows cash control/security procedures and help implement marketing plans, maintain inventory, manage labor, and apply financial reports across shidts to enhance restaurant results.
*REFERNCES AND SUPPORTING DOCUMENTS AVAILABLE UPON REQUEST*
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