Customer Service Quality Control
Resume:
STEFANY BELANDRIA
PROFESSIONAL SUMMARY
Mi nombre es Stefany Belandria Nacida en Venezuela, Estado Apure (Guasdualito), Soy bilingüe (español e ingles) y me apasiona el deporte, el arte, los idiomas y la aviación SKILLS
Strong Work Ethic Exceptional customer service
Cash Handling Guest Engagement
Professional Appearance Memory retention
Sales expertise Sales Techniques
Quality Control Guest Relations Management
Relationship Management Aircraft inspections
Fluent Bilingualism Problem-Solving
[Language] translation Customer Support
WORK HISTORY
305 Carne en bara - Mesera
La cachamita dorada - recepcionista
Fincas - Cocinera
February 2024 - June 2024
Leadership - Sales Assistant, Coral Gables, FL
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
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Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
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Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
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Processed transactions accurately while maintaining a high level of customer service.
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******************@*****.**
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Miramar, FL 33025
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EDUCATION
Private Pilot
Endeavour Flight Training,
Opa-locka, FL
August 2023
Bilingual
The Language College,
Venezuela
December 2022
High School Diploma
San Juan Bautista De La
Salle, Venezuela
July 2022
LANGUAGES
Spanish
Native or Bilingual
English
Professional Working
August 2023 - January 2024
Paradise - Waiter's Assistant, Miami, FL
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
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Participated in ongoing training to stay updated on current products, promotions, and industry trends.
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Maintained customer satisfaction by clarifying questions about orders and specialty items.
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• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
• Used cash registers and credit card machines to cash out customers.
• Trained new servers on restaurant policies and procedures. HOBBIES AND INTERESTS
• Leer
• Videogames
• Ir a la playa
• Hacer deportes
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