Call Center Customer Service
Resume:
KEREIDA ENOCH
Florence, SC *****
cresdacoochz0amail.com
SUMMARY
exceeding all sales goals through amentive, indiridualized service and concise communication. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximioe satisfaction Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Compassionate Call Agent with documented stengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Bager to provide vuperiative results for customers and employers alike.
SKILLS
Customer communications
• Call center operations
System documentation
EXPERIENCE HOME DEPOT
Call Center Agent
Florence, SC
01/2021 to 05/2022
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
Explained key information regarding products and services to customers to encourage informed decision.-
. Mainained srong call corol and quickiy merked trough scipes to sidress problems
WALMARI
11/2019 to 01/2021
RUIZ FOODS
Florence, SC
Package Haudler
02/2018 to 07/2019
Operated power tools and special machinery to move, pick up and store products.
• Loaded completed orders on pallets according to delivery numbers
ZAXBY'S CHICKEN FIERS & BUFFALO WINGS
Cashier Team Lead
06/2016 to 01/2017
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA
Wilson High School, 1411 E Marion Hiny
English:
01/2020
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