Customer Service High School

Bonfilia Onofre

*** ******** ***** ******, ** ***06 706-***-**** ********.******@*****.***

PROFESSIONAL PROFILE

Customer service-oriented professional with 5+ years of management experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

● Bilingual: Fluent in English and Spanish, with proven ability to provide translation services.

● Demonstrates independent work initiative, sound judgment, and attention to detail.

● Manages time and priorities in multitask environments.

● Strong written and verbal communication skills.

● Greenway Prime Suite EHR; Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; Workday.

● Typing Speed: 36 WPM.

KEY QUALIFICATIONS

Practice Structure Leadership & Management Medical Terminology Anatomy & Physiology Interpersonal Professional Communications Business Office Operations Medical Office Procedures Medical Practice Management Systems Human Resource Management Organizational Improvements Appointment Scheduling Accounting Payroll Banking Systems Healthcare Law HIPAA Compliance Charting Filing Processing Co-Payments Insurance Billing Procedures CMS 1450 UB04 CMS 1500 Healthcare Claim Cycle Insurance Verification

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Healthcare Management, 2020 Clark Central High School - Athens, GA High School Diploma, 2012 PROFESSIONAL EXPERIENCE

First Source- Remote 08/2022 – 11/2023

Call Center Representative

• Receiving incoming calls from providers’ offices regarding patient insurance coverage.

• Reviewing patient insurance coverage including

-copays, deductibles, coinsurance, procedures covered, drug pre-authorization requirements, precertification requirements, documentations received and on file. For U Dress Store - Athens, GA 01/2019 - 2021

Retail Store Manager / Customer Service

● Place outbound calls to customers to schedule order pickups, complete sales transactions, and process payments.

● Count cash drawer at end of shift, prepare bank deposits, and complete establishment opening duties.

● Order products, complete customer orders, price items, count inventory, and inspect all deliveries.

● Input deliveries into system, resolve problems, and complete marketing to attract new customers. Sodexo / Saint Mary’s Hospital - Athens, GA 08/2017 - 02/2019 Catering Manager / Customer Service

● Trained new employees, counted cash intake, prepared cashier, and created and delivered cash deposits.

● Coordinated all catering events in the hospital, communicated with facility, chef, and bakery, and set up rooms.

● Created menus, ordered food items, ensured events went smoothly, and verified that displays met expectations. Chuck E. Cheese, Inc. - Athens, GA 11/2011 - 07/2017 Assistant Sales Manager / Customer Service (09/2014 - 07/2017)

● Created schedules for staff, oversaw shift, trained and developed team members, and resolved customer complaints.

● Counted inventory, ordered needed items, managed cash, and opened and closed cash registers.

● Prepared and transported store deposits and created and exceeded sales goals. Opening Coordinator / Customer Service (05/2014 - 09/2014)

● Performed opening duties of establishment, trained new employees, and prepared salads and dough for meals.

● Completed inventory counts, put away truck deliveries, and abided by food safety guidelines.

● Prepared cash drawers for the day, set goals for cashiers, and ensured customer satisfaction. Dial America - Athens, GA 06/2012 - 01/2013

Bilingual Agent / Customer Service - Call Center

● Handled calls for Medivo, Megabus, Danbury Mint, Hair Club for Men, and credit card companies.

● Answered inbound phone calls, responded to questions, and created and updated customer profiles.

● Documented customer interactions and assisted English and Spanish speaking customers.

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