Customer Service Night Auditor
Resume:
EMPLOYMENT HISTORY
Night Auditor, Comfort Inn by Choice Hotels, Las Vegas, NV
JUN 2005 - PRESENT
Manager, self storage, Las Vegas, NV
• Established and exceeded organizational performance and personal performance goals while creating a positive work environment
• Managed day to day functions such as P&L, inventory, storage reports, and maintenance of truck and trailers
• Created and maintained a positive customer experience
• Effectively coached and trained new and current associates resulting in the development of a profitable center
• Executed marketing functions such as display of rental equipment and point of sales
• Participated in community and building a positive image for the company while serving the community MAY 2014 - APR 2019
Key Holder, Honolulu Cookie Company, Las Vegas, NV
• Provided quick, friendly customer service by answering customer's questions, providing assistance in selection, demonstration, and purchase of product including special orders
• Kept shelves fully stocked and fronted according to plan-o-gram and correctly priced
• Responsible to open and close the store weekly, and ensure all deposits are banked in a timely manner JAN 2005 - APR 2014
Assistant Manager, Silver by desire, Las Vegas, NV
• Organized and assisted the store manager and oversaw the daily operations of the store
• Responsibilities included staffing, payroll, marketing, vendor and product set-up; monthly profit analysts based on last year's sales
• Ensured all products were inventoried and ordered in a timely manner FEB 2000 - JUN 2005
Key Holder, Just for Kids
• Provided quick, friendly customer service by answering customer's questions, providing assistance in selection, demonstration, and purchase of product including special orders
• Kept shelves fully stocked and fronted according to plan-o-gram and correctly priced
• Responsible to open and close the store weekly, and ensure all deposits are banked in a timely manner JAN 1999 - FEB 2000
Sales Associate, Olga's Boutique
• Sold high end merchandise while creating the best shopping experience for all customers
• Visually merchandised the store to ensure the store and the product looked good at all times EDUCATION
2000 - 2002
Community College of Southern Nevada
1997 - 2000
High School Diploma, Horizon High School
Las Vegas
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YVONNE HENDERSON
PROFESSIONAL SUMMARY
To secure a position that will allow me to utilize my skills and previous experiences to not only meet but exceed your company's expectations.
COURSES
Certified Medical Assistant
Certified Apartment Manager
SKILLS
Assistant Manager Experience Inventory Control
Merchandising POS
Payroll Planograms
Store Management Experience Profit & Loss
Retail Management Pricing
Sales Management Management
Financial Report Writing Supervising Experience
Retail Sales Account Management
Fair Housing regulations Adult education
Yardi Front desk
Property management Leadership
Microsoft Office Property leasing
Customer service QuickBooks
Typing Dispatching
Accounting Upselling
Hospitality Hotel experience
Filing Guest services
Hospital experience Analysis skills
P&L Management Microsoft Publisher
Adobe Acrobat iOS
Clerical experience Records management
Cash register Sales
ADDITIONAL INFORMATION
Certifications and Licenses
NON-CDL CLASS C
Driver's License
February 2000
HOBBIES
Going to church and feeding the homeless.
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