Administrative Assistant Customer Service
Resume:
SHANNEN YLISAH PANGANIBAN
To perform the duties and responsi
motivated to extend of ac!
‘ies with high interest and properly
g the company's goal.
CONTACT r ~ ~
WORK EXPERIENCE
-] 808-***-****
Administrative Assistant 2024
oI ****************@*****.*** Aramark Sports & Entertainment, Anaheim, CA
op https://www.linkedin.com/in/ylis04/ + Office Management:
© Managing daily office operations, including maintaining supplies, equipment, and facilities.
9 Tucson, Arizona © Organizing and scheduling meetings, conferences, and events.
Document Management:
© Handling incoming and outgoing correspondence, including emails, letters, and packages
© Filing and organizing documents, records, and reports.
+ Customer Service and Communication:
© Providing administrative support to staff and managers.
SKILLS © Responding to inquiries and requests from internal and external stakeholders,
© Communicating effectively with vendors, clients, and visitors.
+ Data Entry and Reporting:
© Entering data into spreadsheets, databases, or other systems.
© Generating reports and preparing presentations as needed.
+ Financial Administration:
© Assisting with budget preparation and expense tracking
© Processing invoices, payments, and reimbursements.
Organization and Time Management Skills «Event Coordination Support:
Effective Communication and Issue Resolution
Computer Proficiency and Software Skill
© Assisting with event planning and execution, including logistics and scheduling
Adaptability and Flexibility © Coordinating with vendors and suppliers to ensure timely delivery of services
«Human Resources Support:
© Assisting with recruitment processes, including scheduling interviews and processing paperwork
© Maintaining employee records and files.
+ Health and Safety Compliance:
© Ensuring compliance with health and safety regulations.
© Participating in emergency preparedness and response activities.
+ Technology and System Support:
EDUCATION © Providing support for office technology, such as computers, printers, and software applications.
© Assisting users with troubleshooting technical issues.
+ General Administrative Tasks:
+ Handling general administrative tasks as assigned by supervisors or managers.
+ Supporting special projects and initiatives as needed
Ka’u High School & Pahala
Elem. School Food & Beverages Associates
Class of 2013 Disneyland Resort, Anaheim, CA 2023
Customer Service and Support:
+ Supported and assisted team members in handling guest inquiries, requests, and resolving
complaints.
., * Managed over 100 customer calls per day, ensuring efficient and satisfactory resolutions.
Hilo Community College of Operations Management:
University of Hawai
Culinary Arts/Business' Graduate
+ Maintained stock levels of essential items (cups, lids, straws, condiments) throughout shifts to
facilitate smooth service.
Quality and Standards:
+ Set and enforced performance and service standards to maintain a consistent, high-quality
environment focused on customer satisfaction.
* Verified prepared food met standards for quality and quantity before serving customers.
Training and Collaboration:
+ Trained new staff members on company policies and procedures.
+ Collaborated with other food and beverage attendants, supervisors, and servers to ensure prompt,
smooth, and excellent service.
Menu Knowledge and Communication:
+ Provided guests with information about menu items, specials, and promotions to enhance
LANGUAGES customer experience.
* Demonstrated knowledge of menu items and ingredients to assist guests effectively
Logistics and Operations:
English Qe * Collaborated with supervisors and servers to discuss logistics and maintain smooth operations.
Supply Management and Safety:
* Monitored and reordered food stock and dry goods to maintain effective supply levels
+ Followed safety and sanitation policies while handling food and beverages to uphold health
standards.
Class of 2016
oc
Taga TD
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