Administrative Assistant Customer Service

LA LaTriece Allen

Jacksonville, FL ***** 904-***-**** ****************@*****.***

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PROFESSIONAL

SUMMARY

Dynamic Assistant with a robust background in both clinical and administrative roles. Most of my carrer was in Media Radio and Television(25+ years) I am excited to get back to work!

SKILLS Customer Service

Medical Terminology

Medical Records Documentation

Medical Billing

Patient Follow Up

Advising Patents

Clerical Support

HIPAA

WORK HISTORY PHYSICAL THERAPIST ASSISTANT 03/2018 to 08/2019 Primary Care Physicians Jacksonville, NY

Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals. Followed all HIPAA rules and regulations regarding patient confidentiality. Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.

Scheduled patient appointments to meet treatment requirements and provide quality care.

MEDICAL ADMINISTRATIVE ASSISTANT 11/2016 to 03/2018 Superior Physical Medicine Jacksonville, FL

Organized paperwork such as charts and reports for office and patient needs.

Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times. Verified insurance coverage to prepare for upcoming patient appointments. Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing. Maintained and updated patient records for accurate, current medical histories.

EXECUTIVE ADMINISTRATIVE ASSISTANT 06/2008 to 11/2016 Clear Channel World Wide Jacksonville, FL

Executive Sales Assistant.

Handled administrative tasks such as expense reports and proposals. Responded to emails and other correspondence to facilitate communication and enhance business

Produced accurate office files, updated spreadsheets, and crafted presentations to support executives.

Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.

Screened calls and emails and initiated actions to respond or direct messages for managers.

Drafted professional correspondence on behalf of executives. Answered high volume of phone calls and email inquiries. Facilitated training and onboarding for incoming office staff. Updated and maintained confidential databases and records. EDUCATION Communications

SUNY Buffalo State, Buffalo, NY

Medical Insurance Billing 10/2017

Concorde Career College, Jacksonville FL, Jacksonville, FL

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