Customer Service Store Operations

Judea Edmonds

********@*****.*** 757-***-**** Virginia Beach, VA

www.linkedin.com/in/judea-edmonds-669093277

SUMMARY

Seeking a Customer Service role with 2 years of experience in sales and customer service positions. Excelled in resolving customer issues, maintaining store operations, and enhancing client retention at Fashion.com. Skilled in communication, teamwork, and fostering positive customer experiences across various service environments. WORK EXPERIENCE

Fashion.com Chesapeake, VA

Sales/ Customer Service Apr 2017 - Jun 2018

• Delivered exceptional customer service by warmly greeting clients and efficiently addressing inquiries, fostering a positive retail atmosphere.

• Resolved customer issues professionally, prioritizing satisfaction and maintaining composure in challenging situations.

• Processed returns and exchanges seamlessly, adhering to store policies and prioritizing customer convenience.

• Contributed to store operations by offering support to team members, ensuring a collaborative and efficient work environment.

• Repeatedly recognized for providing a welcoming and friendly customer experience, enhancing client retention and store reputation.

Gateway Christian Academy Virginia Beach, VA

Childcare Assistant Jun 2018 - Aug 2019

• Maintained effective communication with parents, providing updates on daily activities, developmental progress, and addressing any concerns.

• Provided attentive care to children, assisting with feeding, dressing, and personal hygiene to ensure their comfort and safety.

• Documented children's activities, tracked incidents, and monitored developmental milestones, regularly reporting to parents and supervisors.

• Cultivated a positive and nurturing atmosphere conducive to the children's emotional and social growth, promoting inclusivity and parental peace of mind.

• Collaborated with childcare team members to ensure a unified approach to child care, fostering a supportive community for children and families.

Geisha Japenese Chesapeake, VA

Waitress Jun 2021 - Aug 2021

• Delivered high-quality customer service by promptly seating guests, presenting menus, and fostering a welcoming atmosphere.

• Ensured order accuracy by effectively communicating customer preferences to kitchen staff and providing timely delivery of food and beverages.

• Monitored guest satisfaction through attentive service, responding swiftly to any inquiries or concerns during their dining experience.

• Enhanced customer engagement by informing patrons of daily specials and promotions, and recommending complementary menu items.

• Managed financial transactions with integrity, ensuring precise handling of cash and credit card payments and issuing accurate change and receipts.

7-Eleven Virginia Beach, VA

Sales Associate Jun 2022 - Aug 2022

• Delivered quality customer service by warmly greeting guests and addressing inquiries, contributing to a hospitable and customer-focused environment.

• Handled financial transactions with precision, operating cash registers and providing accurate change, ensuring transactional integrity.

• Maintained visual appeal and product availability through diligent restocking and merchandise arrangement, enhancing the shopping experience.

• Fostered a collaborative workplace by providing support to team members, ensuring efficient store operations and a cohesive team dynamic.

• Facilitated the training and integration of new employees, supporting their development and adaptation to company standards and practices.

EDUCATION

Mid-Atlantic Christian University

Bachelor's Degree, Business Administration

Elizabeth City, NC

May 2024

Mid-Atlantic Christian University

Minor, Counseling Psychology

Elizabeth City, NC

May 2024

Gateway Christian Academy

High School Diploma

Virginia Beach

Jun 2018

SKILLS

Active Listening • Problem Soliciting • Empathy • Patience • Technical Proficiency • Data Entry • Time Management

• Conflict Resolution • Multitasking • Microsoft Office • Listening Skills • Documentation Skills • Proficient Communication Skills • CRM software

Contact this candidate