Customer Service Business Operations
Resume:
DS
DAVID SORENSON
*****.***********@*****.*** 620-***-**** Arkansas City, KS 67005
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Sales
Customer service
Hiring and training
Sales strategies
Customer relationships
Brand recognition
Analyzing sales and marketing data
Compliance with company policies and procedures
Developing relationships with key customer contacts Identifying and engaging potential new customers
Overseeing general business operations
Marketing programs
Budgets and advertising
Hiring and training route relief drivers/prospective distributors
Analyzing market and territory opportunities
Conducting sales data reviews
Adjusting to changing market conditions
Working on product promotions and displays
Water treatment specialist
Conducting analysis of customer's water consumption patterns
Developing strategic sales plans
Prospecting and generating leads
Closing deals
Providing exceptional customer service
Educating businesses on reducing carbon footprint and workers comp claims
Revenue Generation
Sales closing
Sales Development
Customer Service
Culligan
Sales Representative
02/2024 - Current
Serve as a licensed water treatment specialist in both residential and commercial settings
Conduct a thorough analysis of customer's water consumption patterns and preferences to tailor sales pitches accordingly Develop and implement strategic sales plans to acquire new clients and expand market presence
Actively prospect and generate leads through various channels, including networking, cold calling, and referrals
Utilize expertise as a seasoned sales professional to effectively close deals and meet revenue targets
Serve as a proactive problem solver, addressing customer concerns and offering viable solutions
Provide exceptional customer service throughout the sales process to ensure customer satisfaction and retention
Educate businesses in ways to reduce their carbon footprint and exposure to workers comp claims.
Summary
Skills
Experience
Flowers Baking Co
Area sales director
10/2007 - 02/2024
Oversee general business operations and activities within assigned areas: including marketing programs, budgets and advertising set forth by the company
Hire and train route relief drivers/prospective distributors Partner with IDPs to call on customers to promote additional sales Advise IDPs on maintaining and developing relationships with customers Plan and maintain a schedule of account visits to build rapport and generate increased sales
Act as liaison between Flowers and IDPs and assist IDPs in their sales efforts and strategies
Collaborate with Market VP to analyze market and territory opportunities so that IDPs can increase sales and grow territories Conduct weekly reviews with Market VP to monitor sales data Be aware of changing market conditions and adjust accordingly Work with IDPs on potential non-stops
Work with IDPs on product promotions, displays, and other opportunities to build sales
Advise IDPs on the importance of in-store displays and other promotions and evaluate new ways to partner with IDPs
Ensure compliance with all company policies and procedures Perform other duties such as fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures
Help train incoming Area Sales Directors at the Market VPs discretion Maintaining assigned distribution center; scheduling repairs as needed, and any other necessary upkeep
Work closely with pack-out, distributors, route relievers daily to ensure all load adjustments are verified and reported accurately. Bimbo Bakeries USA
Independent operator
04/2004 - 10/2007
Developing relationships with key customer contacts Determining and ordering the appropriate products and quantities for the route
Working with key customer representatives to obtain displays to drive sales
Identifying and engaging potential new customers
Acquiring a delivery vehicle and other equipment needed for the business Scheduling store visits to deliver product and service the store Hiring employees, if needed
Complying with applicable laws, regulations, and service standards. Earthgrains Co
District Manager
02/1994 - 04/2004
Support company route drivers' efforts to manage customer relationships and grow customer base
Hire and train route drivers
Seek new selling opportunities in the market, and track sales data Responsible for developing recommended sales strategies to build sales, the customer base, and brand recognition
Spend the vast majority of the time personally interacting with customers and route drivers in the market to complete these tasks Work independently with minimal supervision
Review and analyze pertinent sales and marketing data Provide updates and recommendations to Market VP, discuss ways to improve customer relationships, and to increase selling opportunities Stay up to date with all union contracts
Ensure compliance with all company policies and procedures. World Finance Waco, Texas
Branch Manager
05/1990 - 05/1994
Developed strategies to increase customer satisfaction and loyalty. Monitored financial performance of the branch on a monthly basis. Provided feedback on employee performance evaluations conducted by supervisors.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Organized professional development programs for employees at all levels of the organization.
Conducted regular performance reviews for all employees in the branch. Provided guidance and support to team members regarding problem resolution and customer service issues.
Chilton High School Chilton, TX
High School Diploma
05/1988
Mike Jones, Mike.Jones@flocorp.com, 903-***-****
Jeff McHalek, Jeffmchalek@yahoo.com, 830-***-****
Guy Mauck, Guy.Mauck@flocorp.com, 316-***-****
Guy Mauck, Guy.Mauck@flocorp.com, 316-***-****
Education and Training
References
Contact this candidate