Customer Service Data Entry
Resume:
Shane Goldson-Ramsay
Sharp, tactful, and resourceful
Augusta, GA 30906
***************@*****.***
• Provide the best customer service experience to all clients and assist them best with rescheduling, appointments, payments, collections, analyze any and every situation properly to all clients.
• Help all clients with accounting, programs, enrollments, agreements, plans and medical assistance or certificates for aid.
• Respectful literacy with every customer that I converse assist and advise with notation, data entry, miscellaneous activity, security and assurance with every encounter.
• Deliver groceries to customers from Walmart store to their home as efficiently as possible and carry the in their homes.
• Deliver food for all clients with batches from app quickly and safely to every destination in a timely manor.
• Licensed Forklift operator and materials handler with 5+ years of experience and extensive knowledge of safety procedures with time management abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Prospect Engagement Consultant
Marketopia - Pinellas Park, FL
March 2023 to March 2024
• Make all outbound calls to to major businesses to introduce and promote services with networking.
• To Understand the wants and needs for companies infrastructure’s throughout the country.
• Our goal is to set up a brief meeting to talk about our products and services we provide. We are a manage service provider and much more.
• We use Microsoft documents Microsoft Word to ensure that the information is documented incorrect for an email invitation with Microsoft Teams we also use Calendly or Zoom for meetings if needed.
• We ensure that the advanced technology that we use can be a resource to any company, we use QuickBooks, (CRM) Customer relationship management, we also give free assessment tests to be accurate to gain emotional connection.
CSR - Billing Specialist / Website support/ Advisory Duke Energy - Tampa, FL
November 2021 to January 2023
1. Help with all Duke energy customers and assist them with their accounts and any issues they may have. 2. Notation for all accounts to provide documentation and information. 3. Aid and resolve any outstanding troubles with payments, invoices, statements, programs, agreements and plans or pledges.
4. Offers for customers that are in need for assistance or insurance or coverage for homes that have service with Duke energy.
• Performed data entry and notation with customer information.
• Managed client records with maintenance.
• Performed customer service surveys for better quality.
• Provided policy and service assurance information.
• Provide help to customers with waivers and vouchers eligibility
• Assisted customers with a professional attitude and demeanor.
• Answered general all question inquiries.
• Answered calls incoming customers and clients inquiries.
• Resolved customer compliance and complaints.
• Handled debit and credit card transactions.
• Handle website supportive password resets, power outages estimates, bank account auto payment and all other inquiries.
Soccer Coach
Soccer Gemz - Lutz, FL
January 2022 to August 2022
• To encourage children to their best and learn to follow directions correctly to be productive adults.
• To have excitement in all activities, games, and participation in each session and lessons.
• Most all to have as much as possible, be themselves, interact with other children their age group. CSR - Specialist / Healthcare
Gafoods - Saint Petersburg, FL
March 2020 to November 2021
• Take all inbound calls and assist all clients with any issues.
• Notate for all clients accounts with any updates that it is required.
• Respectfully explain any information that is asked of from all clients.
• Understand to learn all Medicare and healthcare providers, help clients with their programs as well as benefits.
• Read all notations to be an analysis for all and any clients to best accommodate their needs.
• Send emails to case managers, route delivery departments and supervisors Delivery Driver
Walmart - Elkhart, IN
January 2020 to March 2020
Pick up groceries from Walmart to residence.
Amazon Delivery Driver
Amazon.com - South Bend, IN
April 2019 to March 2020
Focus on the task at hand, follow paperwork, load packages onto the truck or van. Then you use your device the rest of the way for your route.
Forklift Operator/Material Handler
Robert Weed Plywood - Bristol, IN
January 2019 to March 2019
Distribution and materials handler
Receiving and unloading of trucks
Completed training to earn forklift operator certification Forklift Operator
Aluminum Postle - Elkhart, IN
February 2017 to November 2018
Maintained cleanliness and organization of work areas and racks Selected products for orders according to pick sheets Shipping and Receiving Clerk
Morgan Thermal Materials - Elkhart, IN
January 2015 to April 2016
Shipping, receiving, and distribution
Pack, wrap, and forklift for dock
Stand Up Forklift Operator, Material Handler and Cherry Picker Utilimaster - Bristol, IN
May 2014 to December 2015
Maintained cleanliness of work area, remove and transport waste and materials in timely fashion Forklift Operator and Material Handler
CHASSIX - Bristol, IN
January 2013 to February 2014
Provided work areas with necessary tools and materials for building Worked at a fast pace to meet deadlines
Education
Memorial High School - Elkhart, IN, US
July 2008 to October 2012
Skills
• Logistics
• Healthcare management (2 years)
• Microsoft Excel
• Inventory Control
• Office Management
• Forklift (4 years)
• Quality Control (1 year)
• Delivery Driver Experience
• Order Picking
• Microsoft Word (4 years)
• Food service (6 years)
• Warehouse (4 years)
• Front Desk
• Data entry (4 years)
• Shipping (2 years)
• Practice Management (6 years)
• Analysis skills (4 years)
• Epic
• Packaging
• Materials Handling
• Forklift Operator (5 years)
• Excel (4 years)
• Customer relationship management (4 years)
• Shipping And Receiving
• Supervising Experience (3 years)
• Microsoft Powerpoint (4 years)
• Medical Records (3 years)
• Load & Unload
• Customer Service Representative (8 years)
• Receiving (3 years)
• Medical terminology (2 years)
• Retail Sales
• RF scanner
• Pallet Jack
• Cherry Picker (1 year)
• Sports Coaching
• Customer service
• SAP
• Accounting
• Microsoft Excel
• Account analysis
• Microsoft Office
• Computer skills
• 10 key typing
• Communication skills
• Front-end development
• Time management
• Wireframing
• Visual Studio
• Adobe Photoshop
• Analysis skills
• English
• Typing
• B2B sales
• Cold calling
• Sales
• Advertising sales
• Phone etiquette
• Writing skills
• Grocery store
• Warehouse experience
• Supervising experience
• Plumbing
• Management
• Call center management
• CRM software
• Business development
• EMR systems
• POS
• Microsoft Access
• Microsoft Outlook
• Hospitality
• IT
• Presentation skills
• Microsoft Word
• Microsoft Powerpoint
• Electronics sales
• Debits & credits
• Bookkeeping
• Technical accounting
• Accounting software
• QuickBooks
• B2B
• Math
• Negotiation
• Upselling
• Front desk
• Office experience
• Public speaking
• Teaching
• Basic math
• Organizational skills
• Experience with children
• Administrative experience
• Banking
• Customer support
• Technical support
• Sage
• Salesforce
• Social media marketing
• Social media management
• Marketing
• Executive administrative support
• Account management
• Leadership
• Accounts payable
• General ledger accounting
• Pricing
• Windows
• Sales support
• Customer service
• Microsoft Office
• Computer skills
• Direct sales
• Software troubleshooting
• IVR
• Medical terminology
• Call center
• Customer retention
• Inside sales
• Adobe Acrobat
• Editing
• Proofreading
• Construction
• Search engines
• Data collection
• Process mapping
• Process improvement
• Customer service
• English
• Software troubleshooting
• Windows
• Microsoft Office
• Microsoft Office
• Organizational skills
• Microsoft Excel
• Customer service
• Accounting
• GAAP
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Customer service
• Medical office experience
• Microsoft Excel
• Microsoft Office
• Property management
• Case management
• Writing skills
• Motivational interviewing
• Bartending
• Night audit
• Sales
• Customer service
Certifications and Licenses
Driver's License
Certified Payroll Professional
bartender license
November 2022 to November 2025
forklift certification
Contact this candidate