Industrial Engineer

WILLIAM CHRISTOPHER SCOTT

**** ***** ***** • Chattanooga, TN 37421

Home: 770-***-**** • Cell: 423-***-****

********@*******.***

CAREER SUMMARY

A proven engineer in delivering exceptional-quality results in a fast-paced environment. Innovative and resourceful with the ability to quickly learn and implement new concepts into daily operations. A highly-motivated individual that possesses key competencies in the areas of:

• Project Management

• Facility Layouts

• Workforce Efficiency

• Quality Assurance

• Process Improvement

• Operations Management

• Customer Service Management

• Inventory Control Management

PROFESSIONAL EXPERIENCE

DSC LOGISTICS 2002 – PRESENT

Industrial Engineer, Des Plaines, IL (July 2006 - Present)

Responsible for multiple continuous improvement project implementations and updates of over 10 distribution centers totaling 4.3 million square feet using multiple engineering tools.

• Promoted from Associate Industrial Engineer to Industrial Engineer with a greater emphasis and responsibility on continuous improvement in workforce efficiency and throughput.

• Reduced the full-time employee productivity deficit as a result of work related to DLx labor management project from 109 fork lift operators to 0 operators in over 12 Distribution centers across the country with a total savings of over 4.03 million dollars in labor costs.

• Improved throughput units per hour through a series of facility layout revisions in case picking area by 3.5% which resulted in a year over year increase of over 412 thousand case pick units for the Roanoke, TX Distribution Center.

• Trained Distribution Center Management and hourly employee personnel in preferred method process for maximizing warehouse productivity, safety, and quality.

• Conducted analysis of material handling equipment for multiple distribution centers in DSC network to determine the most efficient and cost effective materials needed.

Associate Industrial Engineer, Des Plaines, IL (July 2005 – June 2006)

Established and maintained initial warehouse labor management standard creation process from project inception for the first 3 facilities totaling nearly 850,000 square feet. Responsible for training of department engineers on labor standard creation and maintenance process.

• One of two engineers chosen to work with Red Prairie third-party engineering consulting firm to establish more efficient labor management workflow and process standards at the 400,000 square foot McDonough, GA Distribution Center pilot site. Upon completion of the project, the facility’s full-time employee productivity deficit improved by 26 fork lift operators saving the company over 962,000 dollars in labor costs.

• Audited standards to ensure labor management tool results matched employee performance. Successfully implemented pilot project within six months and with 100% agreement between the operations and engineering departments.

• Partnered with operations to effectively and efficiently manage location and product zoning for improved productivity and throughput across entire DSC network.

• Improved implementation time of the project’s second phase by two months covering two separate distribution centers. Similar results were seen as with the pilot site; however, the implementation included two facilities with a total square footage of 1.07 million.

• Conducted inventory control, customer service, and general operations management training sessions for the Corporate Engineering Department in order to complement its theoretical knowledge of the day-to-day operations’ cycle.

Site Coordinator, McDonough, GA (June 2003 – July 2005)

Managed a team of 5 employees tasked with being the first point of contact for all customer inquiries and concerns in a 200,000 square foot food distribution facility

• Gained administrative efficiencies by cross training staff of 2 customer service representative and 3 inventory control clerks to handle customer service, inventory control, accounts payable and payroll.

• Increased operational efficiencies by developing training modules that taught staff how to utilize the customer’s web interface warehouse operational software.

• Gained additional responsibilities by being named Inventory Control Manager

• Reduced inventory variance between the company’s and customer’s inventory books from over 82% to less than 3 % in 2 months. Established processes to maintain inventory accuracy at a level better than the customer’s standards.

• Improved facility’s position on customer’s Facility Wide Network Scorecard from last place to first place within a 6 month period.

• As facility Loss Prevention Coordinator in charge of facility safety training, security assessments, and related loss prevention processes, reduced the Total Incidents Recordable (a measure of OSHA recordable accidents) below the company’s nationwide network average

Management Trainee - S.C.I.L. (Successful Careers in Logistics) McDonough, GA (January 2002 – June 2003)

Selected for an 18-month management training program developing my knowledge and skills in the various operational and support areas within the third party logistics business.

• Trained eight months in a 400,000 square foot Warehouse Operation and five months in a 200,000 square foot operation concentrating primarily on the physical movement of product into, within, and out of the warehouse.

• Gained knowledge of all basic warehousing concepts. Learned about the company’s workflows and processes with hands on training in operations management, warehouse safety, dock management, equipment management, personnel management, yard management, and loss prevention.

• Scheduled inbound delivery loads from all points nationwide using IBM’s AS400 Warehouse Management System (WMS). Processed, checked, and verified all inbound loads ensuring that they matched the Bills of Lading provided.

• Learned the interactive Transportation and Traffic Operations process between DSC, its partner carriers, and the customer itself. Responsible for the tracing and confirmation of Less Than Truckload loads in the Shipping Management System (SMS). Planned and tendered full truckload, LTL, and exports in the Shipment Management System (SMS) at the National Service Center in Des Plaines, IL.

• Spent four months in the Customer Service department learning to process orders, confirm delivery/inbound receipts, confirming shipments of product with the customer, tracking orders and obtaining Proofs of Delivery, handling customer complaints, and utilizing all local and customer systems. Also went through the processes of printing and editing bills of lading, making additions, deletions and other changes to customer orders, and manifesting order.

• Worked with the Inventory Control Department for one month ensuring that inventory counts/audits were reviewed, researched, and resolved for accurate product handling. Participated in a warehouse inventory audit of 250,000 square feet of product. Responsible for inventory location rechecks and system adjustments based on the aisle rechecks.

• Trained with DSC’s Southeast Region Human Resources Manager enhancing my knowledge of the selection, orientation, and management of employees. Oversaw and directed an orientation/training class of newly hired employees familiarizing them with company’s rules, policies, and history.

COMPUTER SKILLS

Windows Operations System (95, 98, NT, ME, 2000, XP, Vista, Win7)

Mac OSX Operating System

AS400 / Warehouse Management Services (WMS) and Shipment Management Services (SMS)

HTML

Microsoft Office Applications (Word, Excel, Publisher, Access, Internet Explorer, Project and PowerPoint)

Vizio

Red Prairie Digital Logistics (DLx)

EDUCATION

Bachelor of Science, Industrial Engineering, Georgia Institute of Technology, Atlanta, GA

Contact this candidate