Salesforce Administrator/Software Development
Resume:
Karissa Nyawera
The Colony, TX *****
*******.*******@*****.***
Certified Salesforce Administrator with comprehensive expertise in Salesforce technologies and administrative functions. Proficient in JavaScript, Apex, SOQL, SOSL, CSS, HTML, and Salesforce frameworks. Experienced in user management, security controls, data management, and process automation. Skilled in customizing Salesforce CRM to meet business needs, using administrative tools for workflow optimization, and Git and Github for version control. Demonstrates adeptness in Object-Oriented Programming, software development lifecycles, and in troubleshooting Salesforce issues, ensuring optimal system functionality and user satisfaction. Willing to relocate: Anywhere
Work Experience
Salesforce
https://github.com/kayBCoding/KustomKreations.git
Kustom Kreations: Developed a dynamic and secure Experience Cloud platform designed exclusively for internal users. The platform includes an intuitive Visualforce Page enhancing user interaction. Utilized custom Apex classes and code to optimize functionality and efficiency, underpinned by automated Flows, Process Builder, and Workflow Rules for seamless user experience. This project empowered users with a secure, interactive, and user-friendly interface for easy creation of new records. Responsibilities:
● Developed and maintained a Visualforce page with security measures.
● Collaborated with a team to design and implement an Experience Cloud site.
● Established users, roles, and a hierarchical management system.
● Constructed profiles and a cohesive team structure.
● Deployed and managed various automation tools within Salesforce.
● Employed Git for version control.
● Ensured Apex code quality by creating extensive test coverage.
● Created record types, validation rules, and implemented reports and dashboards.
● Enhanced data integrity and monitored organization activities. Environment:
Apex, Apex Testing, HTML, CSS, JavaScript, Visualforce, Process Builder, Sales Cloud, Service Cloud, Workflow Rules, Validation Rules, UI Customization, Flow Builder, Security and Access, Data Modeling, Scrumban, Apex Triggers, Experience Cloud Education
M.A in Victim Service Management
Sam Houston State University - Huntsville, TX
August 2016 to May 2019
B.A. in Victim Services
Sam Houston State University - Huntsville, TX
August 2012 to May 2016
Skills
• Salesforce
• Sales
• Tableau
• Data analysis skills
• Data structures
• Data management
• Software development
• Analysis skills
• SDLC
• APIs
• REST
• Git
• JavaScript
• Debugging
• AWS
• GitHub
• Cloud development
• HTML5
• CRM software
• CSS
• Web development
• UI
• XML
• Computer science
Links
https://trailblazer.me/id/knyawera
https://www.linkedin.com/in/karissa-nyawera-95b391123 Certifications and Licenses
Certified Salesforce Administrator
Salesforce Certification
Assessments
Work style: Reliability — Completed
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Typing — Proficient
July 2022
Transcribing text
Full results: Proficient
Work motivation — Completed
June 2021
Level of motivation and discipline applied toward work Full results: Completed
Technical support — Proficient
May 2022
Performing software, hardware, and network operations Full results: Proficient
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Analyzing data — Proficient
October 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Work style: Conscientiousness — Proficient
May 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Call center customer service — Proficient
July 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Food service: Customer situations — Proficient
February 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Technical support: Customer situations — Proficient July 2023
Responding to technical support situations with sensitivity Full results: Proficient
Written communication — Proficient
November 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Data entry: Attention to detail — Proficient
December 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Software developer skills — Proficient
September 2023
Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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