Customer Service Quality Assurance

OHNNY RICKS

DRIVER

B 770-***-**** E drickashayo1@omall. dM 7638 Tenspeed Ct. Flowery Branch, GA

Obiective

Accomplished professional with over three decades of experience in

logistics and customer service, notably with Dean Food (Mayfield Dairy).

Expertise in commercial driving and load balancing matched with a

proven track record of enhancing delivery efficiency and customer

satisfaction. Excelled in quality assurance and dispatch communication,

ensuring operational excellence

Experience

November 2018 — June 2024

Delivery Driver + Penske + Lawrenceville, GA

¢ Log hours of service and comply with the ELD mandate

* Locate Penske service, rental, and fuel locations

¢ Find truck stops, CNG stations, and public scales

¢ Access essential vehicle information, including recent service

history

¢ Digitally submit fuel receipts to eliminate paperwork

November 2003 - October 2017

Route Salesmen « Dean Food (Mayfield Dairy) + Braselton, GA

* Collected payments

* Loaded and unloaded vehicles

¢ Verified loads against shipping papers

¢ Delivered merchandise, obtained signed receipts

¢ Met delivery schedules and provided great customer service

¢ Maintained vehicle logs

¢ Perform pre and post vehicle inspection

CERTIFICATIONS

Class B CDL with Tanker & Passenger Endorsement

References

Available upon request

Education

Lanier Technical College

Gainesville, GA

Electronic Technology

KEY SKILLS

LOAD BALANCING

ORDER VERIFICATION

MILEAGE TRACKING

QUALITY ASSURANCE

COMMERCIAL DRIVING

PAYMENY COLLECTION

EQUIPMENT OPERATION

DISPATCH

COMMUNICATION

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