United States Real Estate
Resume:
Brenda Carolina Moreno
Eligibility Specialist
Davenport, Florida, United States
**********@************.*******.***
WORK EXPERIENCE
April 2021-December 2023
Eligibility Specialist
Tetra Tech
Miami, Florida, United States
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. January 2017-March 2021
Customer Service Technician
BLUE DOT
New York, New York, United States
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information. January 1999-December 2019
Real Estate Agent
Century 21 Real Estate
Tampa, Florida, United States
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered a constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records. EDUCATION
2021-2024
Bachelor's degree in Healthcare Administration
Keiser University
Lakeland, Florida, United States
Bachelor's degree in Healthcare Administration
Keiser University - Lakeland, FL
May 2021 to May 2024
• Healthcare Administration
-2008
Diploma
Liberty High School
Kissimmee, Florida, United States
Diploma
Liberty High School - Kissimmee, FL
2008
SKILLS
Customer Support/Service Data Entry Typing Healthcare Real Estate Data Analysis Microsoft Access Database Document Management Microsoft Office Retail Sales Customer Relationship Management (CRM) Recruiting/Staffing/Hiring Project/Program Management Office Management Presentation/Verbal Skills Marketing Google Apps Microsoft Excel Microsoft PowerPoint Calendar Management Interviewing Skills Data Collection Track Customer Issues Resolve Customer Issues Customer Satisfaction Telephone Skills Real Estate Sales Special Needs Microsoft Outlook Microsoft Word Spanish Language Negotiation Skills Analysis Skills Leadership Microsoft Windows Operating System Computer Networks LANGUAGES
Spanish - Fluent English - Fluent Portuguese - Fluent
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