Customer Service Representative
Resume:
Michelle Washington
San Antonio, TX
***************************@***********.***
Looking to obtain a position that offers both personal and professional growth in benefit selling and customer service. I have an active Life, Accident and Health insurance license. Years of Customer Service experience working with all ages from children to elderly and Adult with Disabilities. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Pyramid Staffing
March 2024 to Present
Customer care agent. Schedule mammogram appt. Outbound and inbound calls. Healthcare Customer Service Representative
Teleperformance-Killeen, TX
February 2023 to December 2023
• Inbound calls from medical professionals, using medical terminology, to request and verify benefits
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately and professionally communicate with customers
• Providing support for Health Care Providers
• Researching benefit information
• Handle situations which may require adaptation of response or extensive research
• Accurately document and maintain all interactions Licensed Insurance Agent
Connexion Point-Killeen, TX
August 2021 to June 2022
• Listen, present and explain Medicare insurance plans using a consultative approach, based on a true understanding of clients’ needs and goals.
• Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value.
• Navigate technology while listening and talking on the phone.
• Assist clients in the application process and ensure that all required information is accurate and compliant with all applicable rules and regulations.
• Submit complete applications.
• Customer Service
• Inbound calls
• Telephone skills ● Customer account inquiries, payments, provider look-up ● Retention ● data entry Licensed Insurance Agent
TELEPERFORMANCE USA-Killeen, TX
August 2018 to February 2021
● Listen, present and explain Medicare insurance plans using a consultative approach, based on a true understanding of clients’ needs and goals.
● Conduct a thorough needs analysis with each client and determine the most appropriate insurance plan based on a combination of price and value.
● Navigate technology while listening and talking on the phone.
● Assist clients in the application process and ensure that all required information is accurate and compliant with all applicable rules and regulations.
● Submit complete applications.
● Customer Service
● Inbound calls
● Telephone skills ● Customer account inquiries, payments, provider look-up ● Retention ● data entry Licensed Insurance Agent
TTEC-Temple, TX
June 2018 to July 2018
• Customer Service ● Inbound call ● Telephone skills ● Customer account inquiries, payments, provider look-up ●
Retention ● data entry ● Insurance plan advisement ● Communication skills as well as multi task within several programs
Caregiver
Home Health
January 2018 to June 2018
Meal preparation. Assist in physical therapy. Transferring. Assist with daily activities. Companionship. Licensed Health Agent
Spherion Staffing Svc-Killeen, TX
August 2017 to January 2018
07/247/2017-11/28/2017
Insurance agent
● Customer Service ● Retention
● Inbound call ● data entry
● Telephone skills ● Insurance plan advisement
● Customer account inquiries, ● Communication skills as well as payments, provider look-up multi-task within several programs
Intern
Texas Weight loss clinic-Killeen, TX
May 2016 to June 2016
Greet patient, Identify self ● Phlebotomy and autoclave
● Vital signs obtained and recorded ● Chart entire visit
● Prepare medication supplies and ● Patient education perform intramuscular injection ● Appointment setting
● Obtain new patient information ● Clean and prepare room for next
● Update demographic information patient
Preschool Teacher
TX-Killeen, TX
February 2013 to March 2016
• Prepare children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school
• Work with children in groups or one on one, depending on the needs of children and the subject matter
• Plan and carry out a curriculum that targets different areas of child development, such as language, motor, and social skills
• Develop schedules and routines to ensure children have enough physical activity, rest, and playtime
• Keep record of the students' progress, routines, and interests, and keep parents informed about their child's development
Education
GED
Cybertex Institute of Technology - Killeen, TX
September 2015 to June 2016
San Antonio College - San Antonio, TX
Skills
• Customer Relations
• CMS-1500
• Medical Terminology
• Telephonic and other electronic
• Coding CPT & ICD-9
• Health Records Management communications
• MS Office: Excel and other
• EMR Systems
• Reception and Phone Skills
• Data Bases Appointment setting
• Phlebotomy
• Medisoft
• Bookkeeping and Basic
• Medical Records
• Prescription Call-ins- Type Accounting over 35 Words p/minute
• Patient Care
• Treatment Authorization
• Internet and Web savvy
• ICD-10 Referrals
• Insurance Billing
• Insurance Verification
• Experience Administering Injections
• Medical Scheduling
• Laboratory Experience
• Anatomy Knowledge
• Insurance Sales
• Experience with Children
• Data Entry
• ICD Coding
• Meal Preparation
• Phone Etiquette
• Medical Office Experience
• Caregiving
• Sales
• Sales support
• Communication skills
• Customer service
• Medical Receptionist
• Medical Coding
• Vital Signs
• Customer service
• Sales
• Insurance sales
• Medical terminology
• Medical coding
• ICD coding
• Anatomy knowledge
• Vital signs
• ICD-10
• Medical records
• ICD-9
• Computer networking
• Typing
• VPN
• Inside sales
Certifications and Licenses
Life & Health Insurance License
First Aid Certification
CCMA Certification
CPR Certification
Insurance Producer License
Contact this candidate