High School A Team

TARA WHELAN

*** **** ****** ** *********, NJ **012 609-***-**** ********@*******.***

OBJECTIVE

Extremely responsible, motivated individual who consistently exceeds expectations; possessing strong organizational and people skills, with proven abilities working independently and as part of a team; seeking an opportunity to share my experience while continuing my growth.

SKILLS PROFILE

Gloucester Township Public Schools Gloucester Township, NJ

8/2016 – Present One-on-One Aide

Provide direct assistance based on the Individualized Education Program to assigned child/children

Collaborate and assist with classroom activities at the direction of the teacher

Present feedback and recommendations on designated child/children to enhance their development

TD Bank Mt Laurel, NJ

6/2015 – 5/2016 CIF Analyst IV – Phone Lead

Responsible for processing Customer maintenance requests from Branch personal

Respond and complete escalations while ensuring adherence to internal policies and procedures

Providing legendary service while maintaining top tier call statistics and below threshold errors

3/2005 – 6/2015 CIF Analyst I - III – Customer Information Systems

Processed electronic and paper requests from Stores for various Customer record and product updates while

Cross-trained in all aspects of the Customer Information including new Customer additions, existing Customer maintenance, Signature Capture, and Product changes

Supervised after hours and weekend teams responsible for maintaining quotas and service level commitments

Routinely led department in performance, surpassing required goals by executing alternative and creative ways to improve performance

Toys R Us Deptford, NJ

6/2004 – 3/2005 Associate

Maintained defined areas and provided Customer assistance and problem resolution while maintaining inventory and ensuring accessibility and presentation of product

Relied upon by immediate supervisor to complete special requests and support when required

9/1985 – 6/1989 High School

Cliffside Park High School Cliffside Park, New Jersey

Completion of College Preparatory program

Active in softball and soccer

AWARDS

TD Bank WOW! Star Q2/2014, Q1/2012, Q2/2011

SKILLS

Microsoft Office, CICS Applications, SigTech, all Web Browsers, Cash Sales and register balancing, Reliable and Hard-working

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