Customer Service Experience

SD

SHAQUERIA DEBOSE

***********@*****.*** 832-***-**** Houston TX

Healthcare, customer service professional seeking a position that would utilize my, leadership and customer service experience as well as superb organizational skills, innovative thinking, team leadership and problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Microsoft Office (Word, Outlook, Excel)

Medical Billing & Coding

Q-tracks

EPIC

Availity CUBS

Navitus

OMS-EMS

CMS Website

GSC

POS

Five plus years of Customer Service experience

Excellent verbal and written communication skills

Proven ability to work under pressure and meet strict deadlines

Proven multicultural leadership and management skills Ability to multi-task and advanced problem-solving abilities

Demonstrated ability to train and mentor team

Customer Service driven with excellent interpersonal skills

Working knowledge of Microsoft operating systems

Equipment Operation

Product Assembly

Interpretation of Blueprints, Wiring Diagrams, and Drawings

Drilling and Tapping Skills

Crane and Hoist Equipment Operation

Assembly and Production

CNHi Racine Plant Sturtevant, WI

Assembler

06/2023 - Current

Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.

Follow established assembly methods and procedures to ensure product quality standards are met.

Assemble components according to specifications using hand tools, power tools, and other equipment.

Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.

Align components for proper fit and adjust as necessary during the assembly process.

Inspect finished products for defects and conformance to customer requirements.

Maintain a clean work area by sweeping up debris from assembly operations.

Summary

Skills

Experience

Record production data such as number of units produced, rejected items. Operate machines such as drill presses and saws to cut or shape parts during assembly.

Identify problems that may affect product quality and take corrective action when required.

Collaborate with team members to optimize workflow processes within the department.

Adhere strictly to health and safety regulations while carrying out daily tasks.

Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.

Assembled complex components after careful review of project specifications and directions.

MD Anderson Cancer Center Houston

Clinical Administrative Coordinator

11/2021 - 01/2023

Answered all incoming calls

Made outbound calls to verify all needed information for scheduling and insurance verification

Maintains current ICD-9, ICD-10, CPT and HCPCS coding skills Ensures daily accurate balancing of charges posted Audits patient charts to determine whether the notes are sufficient for correct billing

Schedules provider appointments, diagnostic tests, procedures, and treatments

Prepares and maintains daily appointment templates and/or patient records in One Connect

Communicates all pertinent information to families, physicians, team members, and other patient care areas

Prepares patient materials and documentation according to established procedures

Collects co-payments and validates patient insurance and demographics Updates payment and patient information

Reconciles One Connect cash drawer on a daily basis Performs validation of the Medicare Secondary Payer Questionnaire

(MSPQ)

Ensures coordination of benefits and assignment of Hospital Account Record (HAR)

Follows standard operating procedures for institution and center Always protects the security and confidentiality of patient information. Community Health Choice Houston

CSR Eligibility

09/2019 - 11/2021

Instant answer on all calls, respond to and resolve customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider

Contact all care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

Provide the best customer service to all customers and make sure the customer is happy with the end results

Notate all accounts

Give customer clarity on all information that is requested to be sure they are satisfied with each call.

NCO Call Center Houston

Customer Service Rep

06/2016 - 09/2018

Respond to incoming Client calls and retail escalation as well as placing outbound calls concerning updates on Client repair or Data Recovery and keeping the Client informed through the repair process Research Client or part issues through proprietary systems and provide Client centric solutions to ensure a quality Client experience Responsible for accurately processing credit card transactions via POS Answer Client inquiries via email, phone or live chat in a professional manner while obtaining all necessary details of their concerns Utilize trained out knowledge of retail and repair functions including parts, shipping, receiving, and entitlement to effectively address customer concerns

Communicate verbally and through written correspondence with GSC, retail and corporate partners about DRD, work completed, parts, warranty, entitlement and shipping.

Texas A&M Kingsville Kingsville, TX

BS- Criminal Justice

12/2019

Minor: Sociology

Education and Training

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