Security Officer Customer Service
Resume:
Marcus Terral Herring
Cedar Hill, TX 75104
***************@*****.***
Objective Statement
To obtain a position where my diverse customer service skills can contribute to the success and growth of the organization
Summary of Qualifications
Congenial and enthusiastic contributor and supporter of team goals
Knowledge of office practices and procedures
Strong attention to detail, great math skills and enjoys working with numbers
Excellent analytical, organizational and communication skills
Proven ability to prioritize and handle multiple tasks in a challenging environment Education and Training
Excelsior Christian School
Monroe, Louisiana
High School Diploma 2006
Certifications
Texas Non-Commissioned Security Officer
Texas Commission Level 3 Security Officer
Powered Industrial Truck Operator License
PIT Certified to Operate Crown Reach 3000 Crown Walkie-Talkie Computer Skills
Windows Vista, Windows XP
Mac
Access
Power Point
Word
Basic computer hardware assembly and component/device replacement
Learns new software applications quickly
Other Skills
Types 60 WPM
Excellent 10 key calculator skills
Commercial driver’s license
Lift 25lbs and above
Employment Experience
Merit Family Services-Fort Worth, Texas 02/2017-Present Building Custodian
Cleaned and sanitized restrooms/bathrooms
Cleaned, dusted, and wiped furniture
Sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers
Replace light bulbs- turn off lights
Refill restroom dispensers
Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
Strip, clean, buff and apply floor sealer and floor finish to hard surface floors
Vacuum and shampoo carpets
Wash walls and equipment
Lock and unlock assigned buildings
Secure building when facilities are not in use
Checking for unlocked doors and windows
Report any unauthorized occupants
Perform cleaning and related to removing debris from sidewalks and stairs
Move furniture, equipment, supplies and tools on an incidental basis
Wash accessible interior and exterior windows
Point2Point Global Security-Addison, Texas 07/2016-01/2017 Patrol Security Officer
Secured premises and personnel by patrolling property
Monitored surveillance equipment
Inspected buildings, equipment, and access points; permitting entry
Obtained help by sounding alarms
Prevented losses and damage by reporting irregularities
Informed violators of policy and procedures
Restrained trespassers
Controlled traffic by directing drivers
Completed reports by recording observations, information, occurrences, and surveillance activities
Interviewed witnesses
Obtained signatures
Maintained environment by monitoring and setting building and equipment controls
Maintained organization's stability and reputation by complying with legal requirements
Ensured operation of equipment by completing preventive maintenance requirements
Followed manufacturer's instructions
Troubleshooter malfunctions
Called for repairs
Dallas ISD-Dallas, Texas 08/2015-06/2016
School Monitor
Monitored student behavior
Enforced school rules related to student code of conduct
Resolved conflicting or confrontation between students
Reported disturbances to immediate supervisor complaints, disturbances, or violations
Controlled traffic and parked on campus grounds
Registered student vehicles
Maintained accurate records of registration
Documented, recorded and reported vandalism and car accidents
Prepared activity reports for theft
Gave directions or escort students, authorized visitors, disruptive individuals or cargo to designated locations
Monitored entrance or exit of persons, as needed
Operated detecting devices to screen individuals and properties
Prevented passage of prohibited articles into school areas
Attended extra-curricular activities and graduation to provided student supervision, when necessary
Monitored alarm system to detect emergencies
Notified police, fire department, or other appropriate authority of any situation requiring immediate attention
Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Downtown Safety Patrol-Dallas, Texas 09/2014-06/2015 Patrol Officer
Patrolled assigned areas in a vehicle or on foot, providing assistance and direction to Downtown visitors, students and employees
Confronted and questioned all suspiciously acting persons present on Downtown property
Reported suspicious persons seen on public property adjoining Downtown property to the Dallas Police Department
Investigated and submitted reports concerning criminal offenses committed against visitors and employees
Arrested and/or detained any individual(s) committing an offense against Downtown property
Monitored and reported on a continual basis all conditions which create security or safety hazards on Downtown property
Made recommendations regarding prevention techniques, devices or equipment that would correct the hazard
Responded to fire and security alarms on Downtown property
Provided initial fire rescue techniques at the scene of fires until the Dallas Fire Department arrives
Investigated vehicle accidents, which occur on Downtown property or on public streets, at the direction of the Dallas Police Department
Enforced Downtown vehicle traffic and parking regulations
Provided assistance to members of public safety agencies present on Downtown property performing in their official capacities
Provided security and safety for visiting dignitaries or special guests of Downtown while performing on an individual assignment or as a member of a team
Worked as a team member or leader during major investigations or events requiring crowd control or special tactical units
Provided initial emergency medical care to members of Downtown community and visitors until appropriate medical care arrives
Exercised supervisory authority at the scene of emergency situations until the arrival of supervisory personnel
Provided field training for junior officers
Allied Barton Security- Dallas Texas 01/2014- 08/2014 Patrol Security Officer
Patrolled industrial and commercial premises to prevent
Detected signs of intrusion
Ensured security of doors, windows, and gates
Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
Circulated among visitors, patrons, and employees to preserve order and protect property
Answered telephone calls to take messages, answer questions
Provided information during non-business hours or when switchboard is closed
Warned persons of rule infractions or violations
Apprehend or evicted violators from premises, using force when necessary
Operated detecting devices to screen individuals
Prevented passage of prohibited articles into restricted areas
Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detected evidence of tampering
Monitored and adjusted controls that regulate building systems, such as air conditioning, furnace, or boiler
Heartland Private Services-Dallas, Texas 02/2013-12/2013 Patrol Security Officer
Patrolled the facility on foot or in a vehicle
Worked at the entrance to the facility and answering phones, greeting guests and employees
Monitored closed circuit television systems, alarms and other facility systems
Detected suspicious activities
Watched for criminal acts or client rule infractions
Ensured the facility was provided with high quality security services to protect people and property
Built, improved and maintained effective relationships with both client employees and guests
Greeted guests and employees in a cheerful and welcoming manner
Answered questions and assists guests and employees
Remained flexible to ever changing environment
Adapted well to different situations
Answered phones, greeting guests and employees
Reported safety concerns, security breaches and unusual circumstances both verbally and in writing
Handled security issues or emergency situations appropriately Amazon.Com-Irving, Texas 09/2012-06/2013
Fort Lift Operator/Warehouse Worker
Loaded goods on to the forklift in a systematic procedure
Followed proper handling procedure of the goods
Conducted regular inspection of the forklift to ensure its safety and ability of performing the operations
Assisted in making pallets of goods and materials to put on trucks for transportation
Maintained and worked in accord with the Occupational Safety and Health Administration norms
Verified the loaded material with the order form given
Coordinated work with the warehouse staff and efficiently carrying out the orders of the supervisor
Checked, counted and weighed of inventory
UNFI/UNITED NATURAL FOODS INC. - Lancaster, Texas 01/2011-08/2012 Warehouse Worker/Order Selector /Forklift Operator
Inspected assigned jack for safety issues
Entered the proper information into the productivity measure
Identified the correct pick location and pick sequence in accordance to the order
Picked the correct item and quantity, checking UPC’s or item descriptions
Placed pick labels on the side of the cases
Correctly identified Master Case locations
Identified and immediately reported miss-located products
Shrink wrapped and labeled with correct truck, stop and other required information
Staged pallets in appropriate bay
Listened for first and last call and obtained all out of stocks in timely manner
Kept area lean and debris out of work area
Immediately informed a foreman, supervisor or manager of any potential safety hazards
Obtained aisle-cleaning assignment
Operated pallet jack/push cart in a safe and efficient manner
Reported to a supervisor or lead any violation of company policy
Build a stable and well cubed pallet
Parked and recharged pallet jack in its appropriate spot at the end of shift Absolute Security Services-North Richland Hills, Texas 04/2010-12/2010 Non-Commissioned Security Officer
Observed and reported all activities and incidents at their assigned post
Prevented many security concerns through a highly visible presence and random patrolling
Provided for the security and safety of client property and personnel
Prevented unwanted access to client property
Protected against damage or theft of that property
Respond to unusual or emergency situations using appropriate escalation of force measures up to and including armed response
Conducted periodic checks of assigned sites to identify irregularities
Inspected protective equipment, fire control systems and enforce client policies
Preserved order and acted to enforce regulations and directives of the site
Controlled access to client site or facility through the admittance process
Prevented unauthorized access to facilities
Prevented theft or destruction of physical assets
Assisted visitors with a legitimate need to gain entry to the facility
Screened visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility
Respond to unusual or emergency situations using the appropriate escalation of force up to an armed response following established protocol for the site as dictated by the situation, by the company, and through required training and licensing
Maintained proficiency in the use of all assigned protective equipment, restraint devices and weapons as may be required.
Provided an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs
Provided courteous, respectful and pleasant interaction with each client, employee, resident and visitor as perceived from their point of view
Presented a good image of the client and its security department
Communicated in a manner that is open, honest and responsive in all situations
Monitored entrances and exits
Acted to prevent unapproved or unlawful entry
Controlled entrances, the movement of people and vehicles, and parking
Operated a gate and examine vehicle contents as directed by site and company policy
Monitored remote entrances using closed circuit television
Checked for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress points, mechanical problems, and unauthorized persons
Inspected buildings and grounds using appropriate equipment and protective gear
Prepared logs and reports as required for the site
Wrote or typed reports or entered information in a computer using standard grammar
Inspected security control logs and take action as required
Observed and reported incidents or suspicious activity to client representatives, company management, safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site
Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials
Federal Express Grounds- Hutchins, Texas 11/2009- 03/2010 Package Handler
Lifted, carried, pushed and pulled packages up to 100 pounds up to 150 pounds with a helper in a standing position
Loaded and unloaded packages quickly and efficiently
Cleaned the warehouse, prepared for delivery, and organized packages by scanning them in and sorting them out
Moved products and materials by hand or with basic material handling equipment
Safely handled fragile, dangerous, and/or hazardous products
Shipped and received material
Placed merchandise from the truck onto the line as required
Removed merchandise from the line onto designated pallets
Pulled the pallets onto the sales floor using a power jack to the appropriate department for stocking
Operated a forklift in warehouse area to move materials or supplies to the appropriate location
Relocated merchandise to the appropriate bin for sorting or storage and assisted with putting up stock in various departments
American Airlines Center- Dallas, Texas 12/2008-10/2009 Shuttle Driver
Drove the shuttle with handicapped and disabled employees back and forth
Placed traffic cones, barricades, signs, and all traffic control devices in their proper location for ingress
After the event stores all cones, barricades, signs, and other traffic control devices in their proper location
Assisted guests when they need help with a jumpstart, or keys are locked in their car
Picked up trash and sweep lots, driveway and sidewalks as needed
Repaired barricades and equipment as needed
Cleaned elevators and escalators as needed
Assisted with traffic during event
Healthcare South Center-Dallas, Texas 06/2009-11/2009 Floor Technician
Performed proper techniques of floor care and preparation of areas to be cleaned, buffed, stripped or waxed as well as carpet cleaning
Operated and maintained all floor cleaning/finishing equipment to include but not limited to floor buffer/burnishes, water extraction machine, and carpet cleaning equipment
Followed established safety precautions for cleaning and maintaining all areas of the facility
Prepared all set ups with tables, chairs, and tablecloths as directed by set up diagram
Performed other duties as assigned by the Housekeeping/Laundry Supervisor or the Director of Environmental Services
Removed and transported all trash from the soiled linen rooms and Central Supply and hallways to trash dumpster
Removed and transported all soiled linens from the soiled linen rooms to the laundry
Cleaned main dining room after morning meal
Cleaned friendship room, staff dining room, staff dining room restrooms, rehab/therapy room and offices
The Wolfe Group-Dallas, Texas 10/2008-10/2013
Commissioned Security Officer
Watched for irregularities, such as security breaches, facility and safety hazards, and emergency situations
Contacted emergency responders, such as police, fire, and/or ambulance personnel as required
Remained alert for the presence of unauthorized persons and/or security code violators
Approached suspicious person and/or notifies police as appropriate
Confronted and detained violators, as required, until police arrive
Patrolled assigned area on foot, on bicycle, or in motor vehicle, as assigned
Ensured personal, building, and equipment security were safe
Examined doors, windows, and gates to ensure security
Used client keys to open and close buildings
Monitored closed buildings for unauthorized persons and/or suspicious activities
Prepared routine, standardized reports
Provided escorts as necessary
Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
Provided specialized security in complex operational areas, required specific knowledge of the operating environment
Performed periodic checks of emergency call boxes and/or street lights to ensure proper functioning
Reported all malfunctioning as required
Bowles Life Center -Grand Prairie, Texas 04/2006-10/ 2008 Activity Leader
Conducted classes in swimming, track and basketball
Developed leadership and team building skills
Composed weekly newspaper on camp events and recognitions, gaining better exposure for the camp
Promoted a positive and enthusiastic presence on campus, interacting with students
Promoted, organized and ran all activities and events
Encouraged and motivated students to participate.
Escorted groups on trips
Lead walking tours of the main sights providing the students with information about them
Carried out meal duties eating at tables with the students
Performed the dance routine before and after the evening activity
Assisted at any time, whether on duty or not, with emergency situations
Received The Favorite Counselor Award
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