Customer Service Experience

BALOGUN SAMUEL AANU

Address: : *, Banjo oladipo street, leadway estate erunwen, ikorodu, Lagos state Tel: +234********** Email: *************@*****.*** LinkedIn:

CAREER OBJECTIVE To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. CORE SKILLS

● Active listening

● Problem solving

● Technical proficiency

● Product knowledge

● Time management

● Conflict resolution

● Remote work tools

● Typing speed and accuracy

● Customer feedback management

● Microsoft Expert

● Proficient in Excel and PowerPoint

● Graphic design

● Ability to learn fast

● Analytical and Critical thinking

BIO-DATA Gender: Male

Religion: Christianity

State of Origin: Ogun

Nationality: Nigeria

EDUCATIONAL HISTORY HIGHER NATIONAL DIPLOMA OF ACCOUNTANCY

Federal Polytechnic Ilaro 2020-2022

NATIONAL DIPLOMA OF ACCOUNTANCY

Federal Polytechnic Ilaro 2017-2019

Adie-owe Community High School WASSCE/NECO 2010-2016 PROFESSIONAL WORK EXPERIENCE TICKET ATTENDANT/CASHIER. (IT) OCT 2019-SEPT 2020

BALOSH INTEGRATED COMPANY, LEKKI, LAGOS STATE.

Job roles:

Provide exceptional customer service by assisting visitors with inquiries, providing information about attractions, and ensuring a positive experience.

Assist in managing crowds during peak hours, special events, or promotions to maintain order and ensure visitor safety.

Promote special offers, discounts, and package deals to increase ticket sales and enhance the visitor experience.

Maintain inventory of tickets, promotional materials, and other supplies, and reorder as necessary to ensure availability.

Communicate effectively with colleagues, supervisors, and visitors to address any issues, provide updates, and coordinate activities. CUSTOMER SERVICE REPRESENTATIVE MAY 2021-AUG 2022

JUSTRITE, IPAJA, LAGOS STATE

Job roles:

Providing assistance to customers by answering their queries, offering product information, and addressing any concerns or complaints they may have.

Keeping accurate records of customer interactions, transactions, and feedback to ensure a personalized and consistent customer experience.

Resolving customer issues and conflicts in a timely and professional manner to ensure customer satisfaction and loyalty.

Promoting and upselling products or services to customers based on their needs and preferences.

Providing feedback to management about common customer issues, trends, and suggestions for improvement to enhance the overall customer experience. TEACHER(NYSC) 2023-2024

DIVINE GROUP OF SCHOOLS, OKENE, KOGI STATE.

Job roles:

● Incorporated multiple types of teaching strategies into classroom.

● Graded and evaluated student assignments, papers, and class work.

● Planned and implemented integrated lessons to meet national standards.

● Kept students on-task with proactive behavior modification and positive reinforcement strategies.

● Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

● Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

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INTERPERSONAL_SKILLS Communication,

Emotional intelligence,

Negotiation,

Persuasion,

Conflict resolution,

Relationship Building,

Active listening,

Attention to detail

ACCOMPLISHMENT Graduate Membership International Capacity

Building and Management Development (ICBMD)

CERTIFICATIONS

● Organizational Management Professional (OMP) - International Capacity Building & Management Development ( ICBMD ). 2024

● Certified Human Resources Management Professional (CHRMP) - International Capacity Building & Management Development ( ICBMD ). 2024

REFERENCES Available on request

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