Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Motivated and conscientious individual skilled in scheduling
appointments, verifying insurance, and managing patient records in healthcare settings. Experienced in utilizing electronic medical record systems to maintain patient profiles and billing information. Dedicated to improving satisfaction and providing an excellent healthcare experience.
EXPERIENCE
Patient Service Representative
January 2020 - March 2024 Care Station, Remote
Call Center Customer Service Representative
January 2013 - January 2020 Blue Cane Cowart Tippo Water Association, Charleston, US
Front Office Receptionist
Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
•
• Scheduled appointments and assisted with referrals. Verified patient information to ensure accuracy prior to appointment check-in.
•
Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
•
Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
•
Verified and updated changes in patient, physician, or insurance to maintain proper billing.
•
• Handled customer escalations in a timely and professional manner. Built positive relationships with customers by demonstrating empathy and understanding their needs.
•
Proficiently handled escalated customer calls with patience, tact, and diplomacy.
•
Greeted customers, answered inquiries, and resolved customer complaints in a call center environment.
•
Utilized active listening techniques to identify customer needs and provide appropriate solutions or services.
•
CONTACT
**********@*****.***
Glendora, MS 38928
SKILLS
• Medical Billing
• Eligibility Determination
• Appointment Scheduling
• Insurance Verification
• HIPAA Compliance
• Customer Service
• Office Administration
• Active Listening
• Data Entry Proficiency
• Telephone Etiquette
• Excellent Communication
• Empathy and Compassion
• Healthcare Industry Understanding
• Problem Solving
• Patient Confidentiality
TIESHA BROWN
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
February 2007 - January 2013 Garfield County Detention Center, Enid
Front Office Secretary
January 2002 - January 2007 Going Forward Childcare Center, Clarksdale
Answered incoming calls promptly and professionally while managing multiple lines at once.
•
Organized files, records, and documents according to established procedures.
•
Assisted with administrative duties such as filing paperwork, copying documents.
•
• Processed payments for services rendered accurately and efficiently.
• Provided excellent customer service to all guests.
Compiled data from various sources into databases for record keeping purposes.
•
Demonstrated strong organizational, multitasking and time management skills to ensure efficient completion of tasks.
•
Performed general administrative duties such as photocopying, scanning, faxing and mailing correspondence.
•
Managed incoming calls, responded promptly to emails and messages, and scheduled appointments.
•
Maintained accurate records and filing systems for confidential documents.
•
EDUCATION
Bachelor Of Science In Business Administration
January 2005
Mississippi Valley State University, MS
Associate Of Arts In Business Administration
January 2005
Coahoma Community College, MS
Contact this candidate