Patient Care Medical Records

LaToya Proctor

*************@****.*** 702-***-****

Expertise and Experience

Leadership Professional * Certified Community Health Worker/Social Worker Proficient in Medical Terminology * Database Administration *Efficient Time Management * Problem Solve Resolution * Team Worker * Primamry Care * Logistics/Warehouse Expert * Office Management * Customer Satisfaction * Performance Management Experience

CHW/Medical Data Entry/Patient Scheduler

CHW of Nevada, Las Vegas — Jun, 2022 - Present

• Schedule appointments and enter data for allergy, brain map, CHW, and non-invasive pain management patients

• Make daily calls to schedule appointments and enter data while engaging with patients

• Ensure patients are comfortable and fully transparent with them and provide options for primary care doctors

• Monitor data accuracy and completeness in the medical records system to ensure the highest level of patient care and compliance with regulatory requirements

• Ensure accuracy and completeness of medical data entries into our practice fusion and calendly which is our system we use to support and complete effective patient care and billing process

• Maintain a high level of confidentiality and security when handling sensitive medical information to protect patient privacy and comply with HIPAA regulations and ensure timely and accurate entry of medical data to support efficient patient

• Appointment scheduling and treatment planning

• Coordinate with healthcare providers to obtain missing patient information and update the medical records system accordingly

• Utilize electronic health record (EHR) system to efficiently manage and update patient information, ensuring accurate and up-to-date medical records for

• improve patient care daily and treatment outcomes HUMAN RESOURCES

AMAZON, Las Vegas — Jul, 2017 - Jun, 2022

• Answered 200 plus calls a day

• Helped employees sign up for personal leaves, medical leaves, and Covid leaves

• Entered data was entered daily with employee’s information to make sure they qualify for the leaves

• Provided options for employees in a medical emergency needing time off work

• Ensured associates barriers were always addressed immediately

• Engaged with associates daily

• Developed and implemented HR policies and procedures that aligned with the company’s strategic goals to ensure compliance with legal regulations

• Managed and resolved employee relations issues to ensure a positive and harmonious work environment

• Developed and implemented performance management system to ensure effective evaluation and development of employees, including goal setting, performance reviews, and career development opportunities

• Leaded and coordinated training and development programs for HR team members to enhance their skills and knowledge in employee relations, compliance, and strategic HR management

• Identified and implemented employee engagement initiatives to improve moral and productivity

• Analyzed call data to identify trends and patterns and made recommendations for process improvements or additional training for associates when in need

• Developed and implemented a comprehensive employee recognition program to acknowledge and reward exceptional performance and contributions

• Collaborated with the higher leadership team to develop and execute HR strategies that align with company goals and objectives

• Coordinated with other departments to ensure that HR policies and procedures are implemented consistently across the organization

• Developed and implemented a training program for HR team members on effective insurance

PAWN BROKER

EZPAWN, Las Vegas — Mar, 2014 - Jul, 2017

• Efficiently communicated with customers and explained product values and set terms for loans Appraisals as well as upsold merchandise

• Cash handling

• Maintained accurate records of all transactions.

• Built and maintained relationships with customers to ensure repeat business and customer satisfaction

• Identify valuable items brought in for pawn and determined their worth

• Assisted customers in selecting and purchasing merchandise suitable for their needs and budget

• Ensured compliance with all relevant laws and regulations and negotiated loan terms and interest rates with customers to maximize profits

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