Business Development, Project Management, Customer Retention

RUBY ARORA

310-***-**** ***********@*****.***

linkedin.com/in/ruby-arora-usa/

EXECUTIVE SUMMARY

SALES & BUSINESS DEVELOPMENT PROJECT MANAGEMENT ACCOUNT MANAGEMENT With a distinguished 25-year tenure across various sectors in two countries. I have excelled in delivering unparalleled customer service and steering intricate projects for elite clientele. My expertise lies in assembling and sustaining top-tier teams, expanding influential professional networks, and adeptly navigating diverse business landscapes. Through visionary leadership and strategic acumen, I have catalyzed revenue growth of up to 35% for several firms. As I channel this vast experience into project management, I am primed to ensure transformative results and drive success.

CORE COMPETENCIES

● Sales/Business Development

● Product & Services Sales

● Transformational Leadership

● Resource Allocation

● Vendor Management

● Consulting Engagements

● Relationship Management

● Stakeholder Relations

● Strategic Account Management

● Team Building & Leadership

● Professional Services

● Customer Service

● Project Management

● Product Delivery

● Proficiency in Microsoft Office, Excel, and PowerPoint

● Effective Multitasking and Monitoring

● Detail-Oriented with Strong Attention to Detail

● Documentation and Quality Assurance

● Excellent Verbal and Written Communication Skills PROFESSIONAL EXPERIENCE

Business Development Mgr./ Project Manager 06/2017 – 08/2023 Adroit Group, India - provides luxury real estate services throughout North India. Drove Real Estate Development in India for both investors and developers with luxury residential, commercial, and agricultural sales. Provided brokerage services, sales, property management, and leasing for both landlords and tenant representation.

● Strategic Partnership Building: My collaboration with key stakeholders and understanding of market dynamics played a pivotal role in securing the Platinum Channel Partner Award from the renowned developer Risland - an international real estate corporation with headquarters in Hong Kong. This personal achievement strengthened our market foothold, and I leveraged this recognition to forge new, high-value business partnerships. RUBY ARORA

310-***-**** ***********@*****.***

linkedin.com/in/ruby-arora-usa/

● Sales Expertise: By crafting tailored marketing and sales strategies, I exceeded sales targets by 15%. My innovative approach not only increased revenues but also set a benchmark, enabling the firm to explore and penetrate new market segments confidently.

● Managing High Net Worth Clients: Personally managed premier client accounts with strong communication skills and attention to detail, enhancing brand loyalty and expanding business through referrals. My direct involvement led to strengthened relationships, secured brand reputation, and fostered long-term loyalty. These deepened ties resulted in significant client referrals, leading to business expansion

● Navigating Complexities with Precision: I took a hands-on approach to managing intricate transactions, ensuring that our premium customer service standards were never compromised. My direct involvement in these transactions fortified client trust, positioning us as the preferred choice for luxury transactions and enabling access to more upscale deals.

● Effective Project Leadership & Cost Efficiency Showcased project management excellence and cost efficiency in leading design projects, achieving cost savings and successful delivery through effective multitasking and resource allocation.Directing the triplex interior design project, I ensured efficient resource management and a proactive approach, culminating in a timely delivery and a 10% cost savings. My leadership style and ability to keep the project under budget showcased our firm's reliability, leading to the signing of 2 more contracts worth $ 10 million and opening the door to more substantial, lucrative future contracts. Regional Mgr. (Chief Operating Officer) 02/2016 – 06/2017 HangOut/MF Entertainment & Amusement, India - A jungle-themed family entertainment hub catering to all ages with rides, virtual experiences, and family-focused dining.

Emphasizing family interaction and diverse entertainment preferences, it is an ideal destination for multi-generational bonding and festivities.

● Strategic Leadership: My hands-on approach to developing and implementing pivotal strategies directly drove 30% of the company's revenue.

● Project Management Excellence: Personally oversaw a multi-million-dollar entertainment zone project, ensuring its seamless integration for both adult and child audiences.

● Cost Optimization Expertise: Under my guidance, we achieved 5% cost savings on the project budget. I played a key role in resource optimization, renegotiating vendor contracts, and crafting cost-effective strategies, all while upholding the project's quality and timeliness.

● Strategic Expansion: Under my leadership, "Hang Out" transformed from a single-family entertainment location to a franchise expansion across North India.

Director of Sales & Operations 05/2011 – 01/2016

HangOut/MF Entertainment & Amusement, India

Emphasizing family interaction and diverse entertainment preferences, it is an ideal destination for multi-generational bonding and festivities.

● Leadership & Team Management: Commanded a team of 70–100 members, including an 8-member sales team, driving cohesion and excellence across operations.

● Outlet Development & Launch: Spearheaded the development, execution, and launch of outlets in Gurgaon & Ludhiana, handling site selection, layout planning, key hires, marketing, and operational strategies.

● Talent Management: Managed all workforce intricacies, encompassing planning, hiring, training, retention, and appraisals, ensuring a motivated and efficient team.

● Sales & Marketing Initiatives: Coordinated marketing, PR, and event initiatives to boost sales and enhance brand visibility.

● Revenue & Profitability: Guided outlet planning using competitor mapping and consumer expectations, implementing modifications to amplify revenue and profitability. RUBY ARORA

310-***-**** ***********@*****.***

linkedin.com/in/ruby-arora-usa/

● Customer Satisfaction & Engagement: Continuously monitored and enhanced customer satisfaction, coordinating on-ground activities, planning enticing promotions, and motivating the team to exceed expectations for both online and on-ground marketing.

Manager 10/2010 – 04/2011

Times Group (India): India's one of the largest media conglomerates

● Elite Client Relationship Manager for the Upper 10%

● Expertly curated prestigious venues and top-tier vendors, ensuring flawless event coordination. This approach consistently exceeded client expectations, as exemplified by orchestrating an unforgettable gala at a renowned heritage property in Udaipur, India, where every detail was harmonized for perfection. Similarly, for a high-profile wedding, coordinated with elite vendors to align every aspect, from floral designs to bespoke menus, charter flights, accommodation, and local transportation, with the client's vision, setting a new standard of excellence. USA WORK HISTORY (1995 – 2011)

Sales Manager · JC Penney (US) (Retail customer management) Event Manager · Diplomat Hotels (US) (Business Development activities while growing revenues by 22%) Manager ·Magnolia Events (US) (Business Development and Project Management for Hospitality Industry) CEO · New Attitude (US) (Expanded Fashion Outlet throughout Atlanta Markets, leveraging in $1+ Million in Sales/Year) EDUCATION

Bachelor of Arts, GNDU University, India; Jun 1991 to May 1994 AI Prompt Engineering Certification in Progress

PMP Certification

Special Events Training with the Ritz Carlton Hotel, Sep 2008 Digital marketing - showcasing proficiency in modern communication skills and software. Certified Email Marketing Expert

Certified Social Media Marketing Expert

Certified Search Engine Marketing Expert

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