Systems Analyst Business
Resume:
Smita Valia
Irvine, CA *****
**********@*****.***
Professional Summary
Business consultant with over 25 years of experience in the financial and mortgage sectors, specializing in business initiatives with a focus on analysis, continuous improvement, workflows, software development, requirements gathering, and process and systems analysis and design. Proven track record of efficient, accurate, and timely delivery with innovative solutions that align with departmental goals.
Experience
Wells Fargo Bank
AVP Business Execution Consultant
May 2018 - July 2024
Conducted meetings to determine business needs and documented requirements.
Performed feasibility studies and researched capabilities, and features to meet business requirements.
Developed functional specifications and designed solutions based on application module capabilities.
Supported application functions, including incident triage, bug research, customer escalations, and issue resolution.
Identified business system requirements and related business/application solutions over a complete business process.
Developed and created workflow application from scratch on SharePoint
Develops new customizations with design, documentation, testing and training.
Conducted business process readings, observations and evaluations to gain technical knowledge of business requirements.
Wrote, maintained and archived system documentation
Acted as a liaison between the business and IT development team and business users.
Prepared test cases, executed functional testing, and supported user testing.
Assisted in issue resolution of production issues and managed service requests to resolve application issues or functionality.
Planned and monitored tasks involved in the successful delivery of application solutions.
Shared application and functional knowledge with other analysts.
AVP Project Coordinator
March 2014 - May 2018
Coordinated project schedules, mitigated risks, and facilitated status meetings with internal teams and customers.
Managed multiple projects for a team of project managers, typically short-term and department-focused.
Gathered and documented project requirements, tracked project and budget status, and escalated issues to avoid delays.
Created and delivered training for new hires, documented processes, and maintained team information libraries.
Updated SharePoint sites with team documents and served as a point of contact for project information.
Solugenix
Vendor Analyst
January 2013 - April 2013
Provided analytics support for the Global Sourcing Unit, ensuring offshore vendor compliance with existing policies.
Collaborated with various teams for time tracking, invoicing, and billing compliance.
BV Technologies
Project Manager - Sales
June 2012 - December 2012
Developed and maintained client relationships, evaluated and priced work to maximize volume and profitability.
Supervised project deployment to ensure quality and execution.
IndyMac Bank
AVP Project Manager II
October 2003 - March 2008
Analyzed business processes and provided recommendations and gap analysis to offshore vendors.
Managed offshore migration planning, execution, and validation from pilot to production.
Coordinated personnel functions with offshore candidates, including resume reviews, interviews, and selections.
Developed policies and procedures for the Global Resources group, including compliance, IT, and financial analysis.
Option One Mortgage
Servicing Research Manager
May 2001 - October 2003
Ameritech Cellular
Call Center Manager
July 1995 - August 1996
CitiMortgage
Call Center Assistant Manager
January 1994 - July 1995
Job Profile
Operational Improvement: Identifying gaps and suggesting process enhancements and upgrades.
Efficiency Assessment: Evaluating current processes/procedures and making recommendations for improvements.
Business Requirements: Creating business requirements and translating them into specific software requirements.
Documentation & Testing: Documenting information, creating workflows, test scripts, and performing user testing.
Proactive & Detail-Oriented: Thriving under pressure in fast-paced environments with personal accountability.
Research & Analysis: Gathering data, conducting investigations, and resolving deviations from standards.
Professional Liaison: Collaborating with executives, managers, subject matter experts, and operations staff.
Education
Bachelor of Arts in Applied Math
California State University, Fullerton
Six Sigma Yellow Belt
Qualtec Certificate
Skills
Analytical Skills: Root cause analysis, problem-solving, data analysis.
Technical Proficiency: Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat Pro, Tableau, Workday, ServiceNow, SharePoint, OneDrive, Teams
Communication Skills: Excellent verbal, written, and interpersonal communication.
Organizational Skills: Strong organizational capability, multitasking, prioritizing work.
Leadership & Collaboration: Guiding teams, managing relationships, and collaborating with stakeholders.
Process Development: Creating workflows, documenting processes, assessing efficiency.
Additional Skills
Problem Solving and Analytical Skills: Ability to determine root causes of problems and apply creative and effective solutions.
Data Management Skills: Managing and analyzing data to identify trends and provide insights.
Documentation: Creating requirements documents, process documentation, training procedures, and test cases.
Business Analysis: Conducting feasibility studies and gathering customer requirements for customized solutions.
Training and Support: Providing both informal and formal training to customers as part of the implementation process.
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